About Vultron
Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages.
Exceptional Market Demand: Secured significant contracts with government and defense contractors worldwide.
World-Class Team: Former Anduril, Robinhood, Google, Amazon, Department of Defense, Meta, Airbnb, Dropbox, etc. The founding team includes early members at $1B startups in the defense sector.
Competitive Compensation: Above-market compensation and equity offerings.
Role Overview
As a Customer Success Manager (CSM) at Vultron, you'll ensure our clients achieve maximum value from our AI-powered proposal platform. You'll serve as the primary point of contact for a portfolio of accounts, guiding them from implementation through their entire customer journey. This role requires a unique blend of technical aptitude, project management skills, and federal contracting knowledge to help our customers transform their proposal development processes.
Key Responsibilities
Customer Onboarding & Implementation: Design and execute implementation plans that ensure rapid time-to-value for new customers
Strategic Account Management: Develop deep relationships with key stakeholders and serve as their trusted advisor for federal proposal development
Adoption & Value Realization: Proactively identify opportunities to drive platform usage and help customers realize the full ROI of the Vultron platform
Churn Prevention & Expansion: Identify risks early and develop mitigation strategies; uncover opportunities for account growth and expansion
Voice of Customer: Gather feedback and insights to inform product development and company strategy
Best Practices: Create and share best practices, templates, and workflows to help customers optimize their proposal development process
Success Metrics: Track and report on key customer health metrics, including adoption, engagement, and satisfaction
Required Qualifications
5+ years of experience in customer success, account management, or similar client-facing roles, preferably in SaaS
Strong project management skills with the ability to lead complex implementations
Excellent communication and presentation skills, with the ability to engage at all levels of an organization
Problem-solving mindset and ability to translate customer needs into actionable solutions
Basic understanding of AI/ML concepts and ability to explain technical concepts to non-technical audiences
Bachelor's degree or equivalent experience
Preferred Qualifications
Experience with federal contracting, proposal development, or government procurement processes
Background in AI, natural language processing, or related technologies
Knowledge of enterprise software implementation best practices
Experience in a high-growth startup environment
Certifications in Customer Success (e.g., SuccessCOACHING, Gainsight Pulse+ etc.)
Benefits & Perks
Competitive base salary plus performance-based compensation
Equity in a fast-growing AI startup
Comprehensive health, dental, and vision insurance
Flexible PTO policy
Remote-friendly work environment with quarterly team meetups
Professional development and wellness budget
The opportunity to shape the future of federal contracting through AI innovation
Location
San Francisco Bay Area. Onsite 4-5 days a week in our SF office.
Vultron is committed to building a diverse team and creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.
