Position Summary:
We are hiring for the BlazerMeter at Perforce is searching for an Customer Success Manager to join the team. Customer Success Managers will partner with Account Executives to build the overall customer relationship, including identifying additional solution sales. This position will work closely with all internal departments for account maintenance and will help identify and drive up-sell and cross sell activities. Will start to work more independently while building relationships across functions such as Sales with Account Executives.
This position will support our BlazeMeter brand.
Responsibilities:
- Develop strong relationships with accounts and customer stakeholders as a trusted advisor.
- Maintain high-touch service resulting in high level of retention & renewals (ARR).
- Serve as the focal point for customer accounts by establishing rapport and ensuring regular customer communication and connection.
- Conduct and lead business review sessions with key customer stakeholders.
- Provide consultative guidance to customers that ensure delivery of our solutions according to customer needs and objectives.
- Renew customer contracts to meet and exceed corporate goals.
- Prepare quotes and legal documents for approval by applicable manager.
- Cultivate new business opportunities by diagnosing needs, presenting solutions, and addressing customer concerns.
- Support the Sales Account Executive in expanding client relationship by identifying and pursuing up sell and cross sell opportunities.
- Demonstrate strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
- Collaborate with internal stakeholders (Sales and the Support Organization) on opportunities to optimize product offerings.
- Develop reference accounts within the assigned customer base.
- Assist to resolve and help eliminate account receivable issues.
- Understand company sales processes and utilize sales automation system(s).
- Monitor, follow up, and report on competitive activities, market conditions and opportunities.
- May be required to support additional products/brands as needed.
Requirements:
- Experience driving renewals, creating quotes, presenting both internally and to external customers.
- Proven ability to develop and maintain effective internal and external business relationships.
- Experienced in identifying and delivering client-focused solutions to meet customer needs.
- Proven ability to communicate, present and influence customer stakeholders.
- Experience understanding and navigating through organizations and portfolios.
- Solid project management skills and an ability to multitask.
- Proven ability to operate in cross-functional collaborative environments.
- Excellent oral and written communication and strong interpersonal skills both in virtual and in-person environments.
- A passion for technology with proven technical aptitude.
- Demonstrated ability to take the initiative and work in a self-directed manner.
- Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain.
- Experience and understanding of contracts.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
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