We have partnered with top telecommunication companies to help customers in our local communities access some of the best products and services in the market! Due to the success and growing demand from our telecommunications clients within the local area, we are looking for a passionate and future-focused Customer Support Agent to join our growing team! As a Customer Support Agent, you will manage and oversee a set of new and existing customer accounts, seamlessly guiding them through service solutions, order requests, and product delivery. If you are ready to create a massive impact in your next career and welcome new opportunities, then our Customer Support Agent role is the ideal career choice for you!
Key Responsibilities of the Customer Support Agent:
- Inform & educate consumers through direct engagements about our clients’ services and any eligible programs
- Work closely with the sales team and other Customer Support Agents to refine and implement sales strategies aimed at driving sales and improving customer service, aimed at improving customer retention
- Collaborate with the Customer Support Agent team to develop in-depth knowledge of clients’ products and services through comprehensive training and ongoing learning opportunities
- Educate customers about any changes or updates in client services and solutions
- Assist in developing and executing customer acquisition and sales lead-generation strategies
- Participate in daily meetings with senior leaders to discuss sales strategies, customer service goals, and leadership development opportunities
- Consistently meet or exceed individual and team sales goals
Qualifications and Requirements for the Customer Support Agent:
- 1-2 years of experience in sales, customer service, or as a Customer Support Agent
- Professional, approachable, and personable attitude
- Strong communication skills with the ability to build relationships with customers and teammates in face-to-face settings
- Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously
- A passion for learning and developing skills in sales, customer service, and leadership
- Someone who can pick things up quickly and execute tasks efficiently with minimal supervision
- A tenacious problem-solver who enjoys working with people
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- Professional development assistance
Shift:
- Day shift
Ability to Commute:
- Green Valley, AZ 85614 (Preferred)
Ability to Relocate:
- Green Valley, AZ 85614: Relocate before starting work (Preferred)
Work Location: In person
