Roamer Support Specialist (Technical and Customer Service)
Are you a customer service expert with a passion for providing exceptional support to customers? Are you also knowledgeable about off-road trailers and their intricate components? If you have excellent people skills, technical expertise, and a desire to help our Roamers have an extraordinary experience on the open road, we want you to join our team at Rvs of America as a Roamer Support Specialist!
About Rvs of America:
At Rvs of America, we are not just a dealership; we are a community of adventurers, explorers, and nature enthusiasts. Our mission is to inspire others to achieve extraordinary experiences through belief, change, and progress. As a Roamer Support Specialist, you will play a vital role in upholding our commitment to creating raving fans among our Roamers by providing exceptional technical support and outstanding customer service.
Responsibilities:
Technical Support: Answer incoming phone calls and emails from Roamers seeking technical assistance. Troubleshoot and diagnose issues with their off-road trailers, providing clear and helpful guidance.
Problem Solving: Utilize your technical expertise to find solutions to various technical challenges that Roamers may encounter during their adventures.
Customer Service: Demonstrate excellent customer service skills and empathy while assisting Roamers with their inquiries. Ensure that each interaction reflects our dedication to the ROA CORE VALUES and leaves the Roamers feeling valued and supported.
In-Person Assistance: When necessary, meet with Roamers in person to explain technical aspects of their trailers and conduct walkthroughs to demonstrate how different components work.
Service Coordination: If a technical issue cannot be resolved remotely, assist Roamers in scheduling a convenient time to bring their trailers in for service by our technicians.
Product Knowledge: Stay updated on the latest features and technologies of our off-road trailers to provide accurate information to Roamers.
Requirements:
Technical Proficiency: A strong understanding of off-road trailers and their components is essential. Experience in the RV industry or a related field is advantageous.
Exceptional Communication: Excellent verbal and written communication skills are a must. You should be able to explain technical concepts in a clear and understandable manner.
Customer Service Experience: Previous customer service experience is required. Demonstrated ability to handle customer inquiries with professionalism, empathy, and efficiency.
Problem-Solving Skills: Possess strong analytical and problem-solving abilities to troubleshoot and resolve technical issues.
Interpersonal Skills: Outstanding people skills to build rapport with Roamers and provide support during their RV journey.
Flexibility: The ability to adapt and assist in various situations, including handling different technical inquiries and conducting in-person walkthroughs.
Passion for Adventure: A shared enthusiasm for outdoor adventures and off-road camping experiences is a plus.
Join Us:
If you are excited about being the go-to person for technical support and customer service for our Roamers, and you have a proven track record of delivering excellent customer experiences, we encourage you to apply. Help us ensure that our customers have a seamless and extraordinary experience with their off-road trailers, fostering a community of satisfied and inspired adventurers!
To apply, please send your resume and a brief cover letter explaining why you are a perfect fit for the Roamer Support Specialist position.
Note: In your cover letter, feel free to highlight any customer service experiences or anecdotes related to your technical expertise and passion for off-road trailers and outdoor adventures. We look forward to hearing from you!
Job Type: Full-time
Pay: $17.46 - $21.03 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
