About the Role
As Distribution Center (DC) Loss Prevention Manager, you will lead a team of 10-14 associates and focus on DC operational execution and theft investigation tactics.
What You’ll Do
Reduce shortage through external theft awareness, deterrence and successful resolution
Provide consistent coaching and recognition to motivate the hourly Loss Prevention team to achieve external productivity goals
Execute effective shortage awareness and reduction strategies to minimize external theft to achieve assigned inventory goals
Manage all physical and building security needs
Identify, investigate and successfully resolve Organized Retail Crime (ORC) cases within an assigned market
Lead all aspects of internal theft investigations within an assigned market
Review exception reports, regularly develop productive leads, manage surveillance activities, successfully resolve DA cases
Oversee case file quality control as the Internal Captain for all stores
Conduct thorough investigations and internal interviews focused primarily on cash and/or merchandise theft
Deliver ongoing internal theft training to Loss Prevention associates and build a culture of honesty in all stores through proactive awareness training with store leadership
Partner with field and Corporate leadership teams to problem solve, troubleshoot and achieve organizational goals
Conduct store visits, inspect Best Practice execution, monitor compliance with approved directives and provide constructive and actionable feedback
Act as a liaison between Kohl’s and law enforcement, professionally representing Kohl’s in legal proceedings as needed
Assist with recruiting, hiring, onboarding and other mandatory training
Provide consistent coaching and recognition to inspire and motivate the hourly team to achieve all performance goals
Participate in writing and administering annual reviews and identify performance and behavioral issues
Additional tasks may be assigned
What Skills You Have
Required
2+ years of retail Loss Prevention experience
Supervisory experience
Strong time management, communication and interpersonal skills
Successful completion of Kohl's internal interview certification process
Strong communication skills
Ability to build lasting partnerships across all Logistics and Retail divisions
Preferred
Previous project management experience
Ability to manage a large number of projects at once
Ability to react quickly to senior-level reporting requests
Strong organizational skills
Proficiency in Microsoft Excel
Special Requirements
Experience managing multiple locations
