Division: Dental
Department: Dental
Position Title: Dental Patient Service Coordinator
Reports To: Dental Director
FLSA: Non-Exempt
Patient Service Coordinator Summary:
Serves by performing the following functions for the patient-check-in, registration, billing, referral, dental records, answering telephone, and appointment scheduling. Provides excellent customer service.
Patient Service Coordinator Job Responsibilities:
- Promptly answers, screens, and processes dental service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Provides information on United Health Centers (UHC) customers’ programs, policies, and procedures.
- Collects and enters patient intake information into the appropriate dental service software system to initiate the transaction. Documentation is to be concise, thorough, and accurate.
- Utilizes computer software to register patients, schedule appointments, and effectively communicates such information to the appropriate party per established protocols or rules of client.
- Participates in internal and external educational opportunities relevant to the call center or customer service environment. Attends or reviews 100% of team meetings annually.
- Responds to irate callers in a professional manner.
- Meets outlined United Health Centers (UHC) benchmarks and/or quality indicators as monitored through audits or recordings.
- Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
- Other duties and special projects that are assigned by management.
Service Quality Expectations
- Customer service oriented.
- Meets United Health Centers (UHC) standards in all categories on a monthly basis.
- Team player.
- Meets the expectations of our internal and external customers in providing excellent service.
- Demonstrates positive customer relationship skills with all telephone encounters.
- Seeks and supports changes in call flow processes and communication services. Suggests
UHC Patient Service Coordinator
United Health Centers is an Equal Opportunity Employer: Updated 01/27/2021 pg. 1
improvements and participates in organized efforts to improve service levels.
- Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.
- Promotes sense of pride in call center and positive interpersonal relations among all team members.
- Exhibits commitment to effective problem solving techniques when issues arise.
- Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with
United Health Centers (UHC) professional patient/caller service, vision, values, and endeavors.
- Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
- Demonstrates effective problem solving skills
Job Qualifications
- Candidate should be bilingual
- High School Diploma (or the equivalent).
- 2 year experience in a customer service environment.
- Basic computer skills that include a combination of experience in a Windows Operating System, e-mail, and data entry experience.
- At least 1 year phone experience in a previous job or volunteer position.
- Knowledge of HIPPA regulations
UHC Patient Service Coordinator
United Health Centers is an Equal Opportunity Employer: Updated 01/27/2021 pg. 2
Job Type: Full-time
Pay: From $31,200.00 per year
Benefits:
- 403(b)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
Ability to Commute:
- Winston-Salem, NC 27127 (Required)
Ability to Relocate:
- Winston-Salem, NC 27127: Relocate before starting work (Required)
Work Location: In person
