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Director, Customer Support

Boulevard
$151,200 - $216,000
Remote
Full time
2 weeks ago

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

The Customer Experience group is responsible for launching, supporting, and strengthening relationships with Boulevard customers. We are looking for a highly motivated, experienced, and forward-thinking Director, Customer Support to lead and evolve our dynamic customer service teams. In this leadership role, you will be responsible for overseeing the entire customer support function, spanning from our frontline Tier 1 support specialists to our growing technical support team. You’ll develop and execute the customer service strategies, scale processes and workflows to ensure the delivery of exceptional experiences for all of Boulevard's customers. You will lead a team of managers and customer support specialists, collaborate across departments to enhance the customer journey, and set the vision for support operations that align with the business goals. This role requires strong leadership skills, strategic communication, and the ability to balance immediate customer needs with long-term business objectives.

What you’ll do here:

Strategic Leadership

Team Leadership & Development

Operational Excellence

Escalation & Crisis Management

Strategic Alignment & Collaboration

Data-Driven Insights & Reporting

What you'll need to thrive:

Key Competencies

Qualifications

How We’ll Take Care Of You:

Your total budgeted cash compensation for this role is between $151,200 - $216,000 USD, depending on your current skills, experience, training, and overall market demands. This range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. 

 

📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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