About Brook Inc
Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.
Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.
We are seeking a dedicated and experienced Director of Clinical Services to join our Remote Care company. This pivotal role will oversee all remote clinical services, ensuring the highest standards of patient care are maintained. The Director of Clinical Services will have direct supervision of Nursing Care Delivery and Tele-Nutrition teams and will report directly to the Chief Nursing Officer.
Key Responsibilities:
- Manage and oversee all remote clinical services, including Nursing Care Delivery and Tele-Nutrition. Additional Care delivery teams may be added as expanded coverage occurs.
- Ensure compliance with healthcare regulations and standards.
- Develop and implement clinical protocols and procedures.
- Lead and mentor clinical teams to achieve excellence in patient care.
- Collaborate with the Chief Nursing Officer and other senior leadership to align clinical services with organizational goals.
- Collaborate with Director of Program Development and Director of Quality and education to ensure all aspects of care team development and program delivery are effective and efficient.
- Collaborate with product and engineering to ensure needs of the care team are met and accounted for in planning and strategic development of organizational growth.
- Monitor and evaluate the performance of clinical services and implement improvements as needed, including implementation of KPIs set for for Clinical services.
- Stay current with industry trends and advancements in remote healthcare delivery.
- Additional duties and responsibilities as assigned.
Qualifications:
- Minimum of 5 years of clinical experience.
- At least 3 years of leadership or management experience.
- Unrestricted Registered Nursing License in one of the following required for hire: Massachusetts, New York, Connecticut.
- Graduate of an accredited professional nursing program.
- Bachelor’s degree in nursing or other health related field required, Masters preferred.
- Willingness to obtain additional state licensure as required throughout employment.
Preferred Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Ability to adapt to a rapidly changing healthcare environment.
- Proficiency with telehealth technologies and platforms.
- Experience in developing and implementing clinical protocols.
Why Brook?
- High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth.
- Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered.
- Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one.
- Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches.
- Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results.
Working at Brook
- Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.
- Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.
- High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.
This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work. Salary is commensurate with experience.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
