Job Title: Director of Constituent Services
Location: Largo, Maryland
Salary Range: $80,000 – $90,000 (commensurate with experience)
Position Type: Full-Time, Immediate Hire
Reports To: Chief of Staff
Position Overview
The Office of Prince George’s County Council Chair Edward Burroughs III (District 8) is seeking an experienced and highly motivated Director of Constituent Services. This senior-level role serves as the Chair’s direct link to County residents, government agencies, and community leaders. The Director will manage all aspects of constituent services, lead follow-up on community concerns, and accompany the Chair to key events and meetings. The ideal candidate is responsive, organized, and committed to public service. This position requires evening and weekend availability, and a personal vehicle is strongly preferred.
Key Responsibilities
Constituent Services & Casework
- Serve as the primary liaison between the Chair’s office and all Prince George’s County agencies to resolve constituent issues.
- Ensure all constituent inquiries—via phone, email, or mail—receive a response within 72 business hours.
- Maintain and manage the constituent services tracking log; monitor progress and ensure timely resolution.
- Provide detailed follow-up to constituents throughout the casework process and document all outcomes.
Community Engagement & Events
- Attend all major community events, meetings, and public appearances with the Chair to provide constituent services support and ensure proper follow-up.
- Represent the Chair’s office at neighborhood association meetings, faith-based gatherings, town halls, and other local events.
- Identify recurring community concerns and trends to inform office priorities and outreach efforts.
- Build and maintain relationships with local leaders, civic groups, and advocacy organizations.
Office Operations
- Manage the front office phone lines and ensure high-quality constituent interaction at all times.
- Supervise and support interns or assistants involved in constituent services.
- Coordinate with policy and communications staff to ensure constituent matters are addressed holistically.
Qualifications
- 3–5 years of experience in government, constituent services, or community engagement.
- Proven track record of case management and community-facing service delivery.
- Strong written and verbal communication skills.
- Ability to work evenings and weekends, including attending events with the Chair.
- Access to reliable transportation and a valid driver’s license highly preferred.
- Deep familiarity with Prince George’s County agencies and communities is a plus.
To Apply:
Submit a resume and brief cover letter to [email protected]. Applications will be reviewed on a rolling basis. Immediate availability preferred.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
People with a criminal record are encouraged to apply
Work Location: In person
