At our partner institution at Texas Wesleyan University
The Director of IT Operations will assume all day-to-day operational responsibility for the management of the enterprise applications, network, systems, user services. The Director of IT Operations will also be responsible for the on-site staff as well as act as the liaison for project teams that include both on-site and Dynamic Campus shared resources. The Director of IT Operations will report to and work in concert with the direction and leadership of the Dynamic Campus site CIO. The Director of IT Operations will ensure adherence to best practices and methodologies to promote continuous effective operations.
Hours of operation are, Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.
Responsibilities:
Supervise applications, infrastructure operations, project management and user services/media staff including hiring, training, evaluating and leading the site staff
Guide or provide work direction to other technical staff, contract staff and/or student employees
Determine appropriate coverage for all hours of operation
Consult with management and review project proposals to determine goals, timeframes, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources
Provide systems analysis and problem solving support to deliver efficient and effective use of applications and other enterprise solutions in support of institutional goals and objectives
Provide systems maintenance, appropriate use, production and problem solving support, and departmental consulting
Assist with developing and presenting the Annual Work Plan (AWP) to the CIO and implement the agreed upon AWP
Provide monthly status reports to the CIO detailing progress on the AWP, pending issues and recommendations for action
Supervise development of project plans specifying scope, goals and objectives, strategy, schedules, risks, contingencies, and allocation of available resources
Implement quality assurance methodologies covering test plans, change/patch management, and problem management
Align functional processes with software capabilities
Establish technical standards to ensure the long-term, cost effective management and support of the currently installed systems and other enterprise solutions
Prepare upgrade project plans, when applicable, in collaboration with client
Negotiate with vendors for the selected environment applications, servers and devices
Follow established standards and procedures to track and measure projects’ progression
Evaluate interview candidates for technical positions
Scout for and evaluate new technology and tools as opportunities for innovation
Provide input to the other disciplines on the practicality of initial design goals and impact to the overall project timeline
Report on project, staff and departmental work status regularly to the CIO
Identify poor performing systems that need upgrades or improvement and schedules corrective action, when possible
Develop, maintain, and communicate maintenance, installation, and configuration procedures
Contribute to and maintain system standards including Change Management
Oversee daily system monitoring, verify integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups
Supervise repair and recovery from hardware or software failures
Oversee periodic performance reporting to support capacity planning
Supervise ongoing performance tuning, hardware upgrades, and resource optimization as required
Work with Business Unit leaders to prioritize and rationalize new requests
Collaborate with the On-Demand team and Business Units to deliver enhancement and new business application solutions
Requirements:
Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training
3+ years of IT services experience in higher education working with or in Business Units on technology issues
2+ years of management experience in higher education administration and/or responsibility for IT services
Proven experience working in the higher education market, overseeing enterprise systems such as ERP, email, network, and help desk.
Strong understanding of technical troubleshooting methodology
Ability to facilitate problem-solving among administrative groups with varying needs and priorities and to communicate well with administrative users, technical staff, and senior management
Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries
Ability to work with a range of technical staff to develop joint solutions
Demonstrated ability to develop and implement IT strategies, tactical plans, and annual work plans
Ability to achieve efficiencies through workflow improvement
Experience with Colleague ERP is a plus
Ability to adjust work schedule to business needs
Must be able to lift 50 lbs. as need to move equipment across the campus environment
Must be able to sit long periods at a time and or stand long periods at a time
Dynamic Campus is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Proof of COVID vaccination and/or compliances with campuses COVID prevention protocols must be followed.
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