About the Role
We are looking for a Director of Site Reliability Engineering (SRE) to lead the evolution of our production reliability function. This role will partner closely with the Director of DevOps, who owns developer enablement, platform scalability and reliability, infrastructure security and compliance, and automation. You will be responsible for operationalizing reliability at the service/module level, embedding SREs into core product teams, and ensuring that reliability is built into every layer of our product as we scale.
You will collaborate with Engineering, Security, and Support to define and enforce service-level objectives (SLOs), lead the incident management program, and help establish a culture of accountability and operational excellence.
Responsibilities
Reliability Ownership
- Define and drive the adoption of service-level indicators (SLIs) and objectives (SLOs) for all core services and modules in partnership with product and engineering leads
- Establish error budget policies and guide trade-off decisions between velocity and reliability
Team Structure & Collaboration
- Embed SREs directly into core engineering teams to ensure tight alignment on architecture, operations, and reliability goals
- Coach and mentor embedded SREs and partner engineers on operational readiness and best practices
Operational Readiness
- Lead the buildout of reliability playbooks, service verification strategies, and production readiness checklists
- Own incident response process: drive blameless postmortems, escalation practices, and reliability-focused retrospectives
Cross-Functional Leadership
- Serve as a thought partner to the Director of DevOps — jointly ensure smooth CI/CD, release engineering, and platform reliability practices
- Work with Support, Security, and Customer Success to ensure SLAs are met and reliability concerns are addressed proactively
Observability & Insights
- Oversee system-wide monitoring, alerting, and observability infrastructure, enabling teams to make data-driven reliability decisions
- Maintain visibility into key production metrics and advocate for improvements to reduce toil, latency, and risk
What We’re Looking For
- 8+ years of experience in SRE, DevOps, or Infrastructure roles, with 3+ years in technical leadership or director-level roles
- Deep experience with SaaS production systems running in cloud-native environments (AWS, GCP)
- Proven success defining and managing SLOs/SLIs, embedding SREs in product teams, and driving incident management programs
- Strong technical background in observability, distributed systems, and reliability engineering principles
- Working knowledge of Kubernetes, Helm, Prometheus, Grafana, and CI/CD systems (GitLab CI/CD, ArgoCD)
- Programming/scripting proficiency in Go, Python, or equivalent
- Collaborative leadership style with the ability to influence across Engineering, Product, and GTM organizations
Employee Benefits
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
Pay Transparancy
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for incentive compensation based on factors such as experience, skills, and location.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact [email protected]
Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.
Base Salary Range$235,000—$279,000 USD
