Inova Health System is seeking an Outpatient Director to join our Leadership team overseeing Primary Care Services in our Loudoun region with some locations in the Reston Vienna area.
The Director of Physician Outpatient Practice plans, organizes, directs and supervises the activities of all assigned physician outpatient practices including patient scheduling, registration, medical records, financial controls, staffing, facility management and reporting/communication of operational and financial outcomes to staff, physicians and Inova Health System management. Maintains effective and responsive relationships with physicians, patients, their families and other providers. Takes ownership of physician outpatient practice operations including budgeting, productivity management for clinical staff/physicians/non-clinical staff, non-salary expense control, cash control and identification of capital needs for the operation.
Director, Physician Outpatient Practice, Primary Care Job Responsibilities:
- Actively seeks out opportunities to share and receive best practice/process improvement initiatives with peers inside and outside of Inova Health System.
- Takes ownership of the completeness and accuracy of all front-end Revenue Cycle functions including registration, referral/authorizations, collection at the time of service, etc.
- Effectively builds ad-hoc and permanent teams to initiate change and influence future improvements.
- Ensures that accurate and complete records of patient visits are maintained and that equipment is safe and in proper working order.
- Establishes, monitors, and manages standards for Patient Access to optimize throughput (i.e. telephone, new and established patient appointments, and waiting room wait times).
- Promotes improvement through positive interactions with physicians and may conduct/participate in training personnel, students, and other staff.
- Demonstrates effective communication skills and discretion in the resolution of conflict among healthcare team members, patients, and families.
- Ensures that site-specific policies and procedures are in place to safeguard cash, checks, charges, or other currency.
- Oversees Physician Outpatient Practice to ensure it is performing effectively, which may include but is not limited to, preparing and implementing business strategy to achieve the organization’s goals, ensuring legal compliance, communicating and collaborating with stakeholders, managing employment decisions and contributions of supporting team members, and managing departmental budget and fiscal success.
Director, Physician Outpatient Practice, Primary Care Requirements:
Minimum Requirements:
Experience - Three years of management experience in a physician ambulatory care setting. Two years of healthcare leadership experience
Education - Bachelor's Degree or seven years of management experience in an ambulatory practice setting. (Meeting mgt. minimum requirement plus additional two years of experience in an ambulatory practice or hospital setting will satisfy the education requirement).
Preferred Requirements:
Experience in Primary Care Specialties
Experience with a heavily matrixed environment
Experience in managing multiple care sites
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.
Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
