Director, Sales Delivery

Director, Sales Delivery 

Position Overview:  

At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. Helping seniors find the right healthcare coverage is at the heart of what we do. We are seeking an experienced and dedicated leader to join our Telesales Leadership Team who will be responsible for leading Bloom Telesales operations, as well as advancing our strategic roadmap. In this role, the right individual will empower their team of leaders, drive towards sales excellence, support our client engagement and facilitate data-driven strategic decision-making.  

We are looking for an exceptional individual who can: 

• Lead a team of Sales Delivery Portfolio Managers, carrying responsibility for performance and growth of numerous clients. 

• Design and develop a strategic vision to drive sales growth and compliance strength across Medicare sales activities. 

• Foster a culture of excellence and employee engagement, building high-performing teams 

• Coordinate with the Chief Operating Officer and executive leadership on Board-level performance indicators and strategic vision for the Telesales organization. 

• Partner with Talent Acquisition, Technology, Quality, Training and other enabling functions to jointly design investment roadmaps and ensure appropriate support. 

• Lead the Telesales team to implement new campaigns and manage existing campaigns to meet and exceed client satisfaction. 

• Document and deploy best practice processes and procedures to ensure consistent successful management of client campaigns. 

• Instill data-drive mindsets across the team to identify trends, pursue performance improvement opportunities and create new value for our clients and partners.  

• Drive compliance excellence, ensuring all team members strictly adhere to regulatory requirements and internal performance expectations  

• Support Sales and Client Partnerships teams in supporting and advancing our customer’s goals  

• Actively identify new revenue and value creation opportunities for existing campaigns in coordination with sales. 

• Rapidly incorporate Bloom’s technology enablement roadmap into Sales Delivery functions, unlocking new efficiencies and performance improvements. 

• Perform all other duties as assigned. 

Qualifications:  

• Bachelor’s degree in Business or related field required or 4 years of experience in lieu of degree 

• 8+ years’ experience managing a scaled inside-sales function (200+ team members) 

• 5+ years’ experience in Medicare/Marketplace sales or operations 

• Deep knowledge of the healthcare industry and associated compliance regulations, notably within Medicare and Marketplace 

Required Skills and Abilities 

• Ability to proactively establish and foster collaborative partnerships with numerous internal and external stakeholders, including executives, department leaders, account managers, directors, and other business partners 

• Excellent listening, written, and oral communication skills; open to criticism and ideas; establishes an overall collaborative working relationship; persuasive; holds people accountable 

• Excellent interpersonal skills with the ability to work effectively, gain credibility and influence across all levels internally and within customer organizations. 

• Ability to understand and manage complicated operational detail and clearly communicate based on audience (customer and/or internal partners) 

• Ability to work in an ambiguous environment while functioning effectively during change and growth 

• Market knowledge of AI, Amazon Connect, and comparable telephony solutions 

• Excellent Microsoft Office product knowledge including but not limited to Excel, PowerPoint, Word, Power Automate, and Power BI 

What We Offer 

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.  

Core Values: 

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference. 

1. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.  

1. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.  

1. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development. 

1. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.  

About Bloom 

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.