Dispatcher (2nd Shift)

Job Title: Dispatcher (2nd Shift)
Pay Rate: $18/Hr.
Duration: 12 Months
Location: Irving, TX

Shift: 2 PM to 10 PM Central time

Note: Training will be Monday through Friday, 10 AM - 6 PM. After training, the operator would be moved to their permanent schedule, 2 PM - 10 PM. Days off vary depending on the need for coverage; more than likely, the new hire would be working on the weekends.

We are looking for an Dispatcher (2nd Shift)

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes, and dispatches emergency calls to responsible agencies or customer contacts.
• Provide outstanding customer service by receiving calls from customers requiring service or information reference on their accounts.
• Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs are called into the system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor the alarm signal queue for prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Exercise good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls.
• Attend monthly training sessions.
• Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving customer interaction skills.
• High School Diploma or GED.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
• 1-3 years of Customer Service experience.
• Prior security call center experience is preferred.
• ACD knowledge is helpful.
• Good verbal and written communication skills are required to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.
• The initial interview will be requested via telephone, and then will be in person

Work Schedule Notes:

• Currently hiring for the 2nd Shift.
• The schedule will be 2 PM - 10 PM, and will have 2 consecutive days off (Sat/Sun).
• After training, the operator would be moved to their permanent schedule. These days off vary after training.
• Training will be 3-4 weeks, and days off will be changing, but will continue to have 2 consecutive days off.
• I do offer a shift bid every six (6) months based solely on production.
• Days off are below:
• Days Off after training: (Always two 2 consecutive days)
• Thurs & Fri
• Fri & Sat
• Sun & Mon
• Mon & Tue
• Tue & Wed
• Wed & Thurs

Job Type: Contract

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Irving, TX 75063 (Required)

Ability to Relocate:

• Irving, TX 75063: Relocate before starting work (Required)

Work Location: In person