Job Title: Dispatcher (2nd Shift)
Pay Rate: $18/Hr.
Duration: 12 Months
Location: Irving, TX
Shift: 2 PM to 10 PM Central time
Note: Training will be Monday through Friday, 10 AM - 6 PM. After training, the operator would be moved to their permanent schedule, 2 PM - 10 PM. Days off vary depending on the need for coverage; more than likely, the new hire would be working on the weekends.
We are looking for an Dispatcher (2nd Shift)
- Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
- Receives, processes, and dispatches emergency calls to responsible agencies or customer contacts.
- Provide outstanding customer service by receiving calls from customers requiring service or information reference on their accounts.
- Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
- After dispatch, logs are called into the system activity report.
- Generate statistical or investigative reports for management.
- Continuously monitor the alarm signal queue for prioritized response.
- Document all calls with appropriate resolution codes and notes.
- Provide quality customer service on every call.
- Exercise good listening skills.
- Communicate clearly and effectively with customers and agencies.
- Manage the length of calls.
- Attend monthly training sessions.
- Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving customer interaction skills.
- High School Diploma or GED.
- Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
- 1-3 years of Customer Service experience.
- Prior security call center experience is preferred.
- ACD knowledge is helpful.
- Good verbal and written communication skills are required to effectively communicate over the telephone.
- Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
- Ability to navigate a computerized data entry system or other relevant applications.
- Knowledgeable in Microsoft Windows (Word) and the internet.
- The initial interview will be requested via telephone, and then will be in person
Work Schedule Notes:
- Currently hiring for the 2nd Shift.
- The schedule will be 2 PM - 10 PM, and will have 2 consecutive days off (Sat/Sun).
- After training, the operator would be moved to their permanent schedule. These days off vary after training.
- Training will be 3-4 weeks, and days off will be changing, but will continue to have 2 consecutive days off.
- I do offer a shift bid every six (6) months based solely on production.
- Days off are below:
- Days Off after training: (Always two 2 consecutive days)
- Thurs & Fri
- Fri & Sat
- Sun & Mon
- Mon & Tue
- Tue & Wed
- Wed & Thurs
Job Type: Contract
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Irving, TX 75063 (Required)
Ability to Relocate:
- Irving, TX 75063: Relocate before starting work (Required)
Work Location: In person
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