District Manager, Maryland

The Role

The District Manager at Green Thumb plays a critical role in leading multiple retail stores within a district, as a part of a dynamic and expanding national cannabis retail footprint. They will be responsible for overseeing and elevating multiple retail stores within a district (commonly state-based) with the ultimate focus on the professional development of General Managers, operational alignment and excellence within the store, meeting budgetary and sales goals, and ensuring consistency and the execution on alignment the overall vision for each store in their district.  Establish benchmarks for store management teams and implementing policies and programs that will help those teams achieve their goals to ultimately drive sales and customer/patient engagement within the district.

Our ideal candidate is confident in day-to-day store operations but can elevate to effectively lead from a distance. Ultimately, they are passionate about leading, building and motivating a strong performing and highly engaged team and can connect the pieces to understand the importance of this compliance, store revenue performance, and the customer and patient connection in the cannabis space.

This position is 75% focused on store based Tactical initiatives and 25% on Strategic initiatives.

Responsibilities

Leadership and Talent Management

• Prioritize talent development and talent pipeline to build, train and develop strong retail store leadership team within the district within an evolving retail environment.
• Continuous talent planning to ensure that the staffing plan of the region reflects the mission and standards of Green Thumb’s values.
• Hold General Managers accountable for assessment of their team’s talent to help build a strong pipeline of internal talent ready to rise and ensuring a thoughtful succession strategy and plan.
• Inspire teams through shared goals and dedication to creating a culture of positive recognition and business accountability.
• Models strong interpersonal and communication skills to coach and hold others within their respective markets to the same.

Store Performance and Customer Engagement

• Partner with the Regional Director in Retail leadership to develop, implement, execute and maintain the retail strategy and growth objectives partnering with FP&A on the sales trends and make recommendations to define that strategy to maximize profitability.
• Partner with other District Managers within Region and outside to create synergies and to develop each other.
• Set sales targets and implement action plans for achieving set goals in each market and overall.
• Monitor the P&L reports for each store and collaborate with General Managers on effective ways to fill in any gaps between actual performance and company projections.
• Forecast sales figures and inventory requirements for each location within district.
• Prioritize store performance issues to make certain that the issues most directly affecting profitability are addressed first.
• Collaborate with Compliance and Operations to ensure quality and compliance to policies, procedures, and regulations; immediately address any lapses in compliance with company policies or local, state and federal laws.
• Act as a coach to the store managers and as a resource to each store employee to help inspire the success of each store.
• Set high expectations for exceptional guest experiences that are engaging, educational and consistent.

(Optional for Pharmacist, District Manager)

• Plays a proactive liaison role between the respective state’s governing pharmacy regulatory unit and the Pharmacists and/or General Managers.
• Thoroughly onboards and trains all pharmacists and ensures proper staffing structure and coverage for mandatory on-site pharmacists to ensure compliance with license and regulations.
• Act as in-store Pharmacists for applicable patient intake and consultations, as needed.

Qualifications

• Bachelor’s Degree or equivalent work experience
• At least five years of experience managing teams in a retail setting, specifically with POS business operations
• At least two years of multi-unit management experience preferred
• Cannabis experience preferred
• Experience maintaining P&L responsibility for a significant retail operation
• Able to work a flexible schedule depending on the needs of the business; will require work on weekends, evenings, and holidays
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess valid driver’s license or state ID.
• Ability to travel up to 75%, mostly within the state between stores

Skills

• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness
• Superior communication and interpersonal skills (verbal, non-verbal, written), with the ability to build relationships at all levels, both internally and externally
• Ability to make data-based decisions in a timely manner
• Exceptional time management and planning capabilities and effective delegation
• Proven record of hiring and developing great talent & conflict resolution
• Possesses a high level of critical thinking
• Can-do attitude and ability to adapt quickly; business is experiencing tremendous growth so previous operational experience in growth environment is substantially preferred
• Resiliency is a must, ability to adapt and thrive in a demanding, start-up, evolutionary, fast-paced environment
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws

Additional Requirements 

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday) 

• Move about the dispensary while moving and placing objects/products
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.