TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Document Processing Team Lead to support a federal agency in Silver Spring, Maryland.
Duties and Responsibilities:
Provides day-to-day supervision and leadership to Contractor personnel assigned to support specific task such as: data entry, mail processing, record filing, other specific tasks that may be added
- Monitors the day-to-day activities of contract staff assigned to the specific task as follows: assigns and schedules work projects, schedules special and non-routine functions, monitors day-to-day projects to ensure work completion in accordance with overall schedules, establishes priorities for projects assures the quality, quantity, and accuracy of work performed, schedules and coordinates contract employees' vacations, absences, overtime and related matters
- Assists in recruiting and screening of candidates to fill vacant positions assigned to the Contractor
- Trains and monitors the progress of Contractor staff assigned to the specific staff.
- Interfaces with the Program Manager, Deputy Program Manager, and/or potentially Government officials related to these tasks
- May also perform as an Team Leader for serving on this task for project providing leadership, guidance, troubleshooting support and failover support (during absences or vacancies) to other offices.
- Other duties as assigned.
Required Skills and Experience:
Bachelor's Degree
- 3-5 Years Management experience required, preferably over repeatable administrative tasks.
- Ability to respond intelligently and articulately to various requests from client liaisons, such as for explanations, actions, etc.
- Ability to supervise the labor categories assigned to that task or other supervisory equivalent experience.
- Ability to implement and train others on Standard Operating Procedures (SOPs).
- PMP preferred
Benefits
- Wages & Fringe Benefits
- Health & Welfare Benefits
- PTO and Holiday Pay
- UHC Health Benefits
- Dental, Vision, and Life Insurance
- Direct Deposit and Wisely Pay available
- Generous 401k program
- Legal Shield and Identity Theft
This position is contingent upon contract award.
Compensation will be based on the applicable Wage Determination issued by the U.S. Department of Labor for this contract and location.
Equal Opportunity Employer/ Veteran/ Disabled
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