THE POSITION
The Department of Transportation is actively looking to hire a Driver License Examiner Assistant. This vital role involves supporting the PennDOT Driver License Examiner in enhancing highway safety through direct interaction with customers at the Driver License Center. A key responsibility of this position is the thorough examination of identity documents, which is essential in the fight against identity theft and fraud. By ensuring that all documentation is accurate and legitimate, the Driver License Examiner Assistant contributes significantly to maintaining the integrity of the licensing process. If you are interested in making a meaningful impact in your community and ensuring safer roads for everyone, we encourage you to apply today!
DESCRIPTION OF WORK
The role of a Drivers License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a range of responsibilities, including professionally welcoming customers, verifying applicant identification, and facilitating the completion of application forms. Additionally, the assistant is tasked with inputting data into online driver license application software and distributing relevant forms and informational brochures tailored to the needs of the customers. The assistant also administers standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices, while conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants.
Furthermore, the assistant is responsible for entering test results and customer applications into online systems via a PC terminal, while independently addressing inquiries and concerns from the public. A thorough understanding of the services offered, including the requirements for obtaining REAL ID and non-REAL ID products, is essential. The assistant provides guidance on various services such as license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), ensuring familiarity with the specific restrictions and endorsements associated with each. Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person and is accountable for accurately applying fee waiver codes and documenting them as necessary, in compliance with Fee Waiver Guidelines. Adherence to the Driver and Vehicle Services Customer Service Policy is paramount, and the assistant may be required to work overtime or travel to other Driver License Centers as needed, while ensuring compliance with all REAL ID regulations and processing applications for Non-Native Born U.S. Citizens.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
- Overtime and travel as needed
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year of experience obtaining, evaluating, and providing information to the public.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected].
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
