E-Commerce Coordinator

RESPONSIBILITIES: The E-Commerce Coordinator is an entry-level position designed for individuals eager to build a foundation in e-commerce operations. This role offers hands-on experience across key areas, including product processing, warehouse operations, order fulfillment, customer service, sales listings, product photography, and shipping logistics. The ideal candidate is detail-oriented, motivated, and ready to learn the end-to-end processes that drive successful online sales. This position provides a unique opportunity to develop a broad skill set while supporting day-to-day e-commerce activities and contributing to the growth of our online business.

DUTIES:

• Assists with product processing, including receiving, sorting, and preparing items for online sale.
• Supports warehouse operations, including inventory management, order picking, packing, and shipping.
• Helps create and manage online sales listings, ensuring accurate product descriptions, pricing, and details.
• Assists with product photography, including staging, photographing, and editing images for E-commerce platforms.
• Provides customer service support via email and phone, addressing inquiries, returns, and order-related issues.
• Works closely with the shipping team to process orders efficiently and handles shipping logistics and claims.
• Collaborates with cross-functional teams to improve workflows and support E-commerce growth initiatives.
• Monitors and helps maintain online marketplace performance, ensuring product listings meet company standards.
• Learns and applies best practices in E-commerce operations, gaining exposure to tools and platforms used in the industry.
• Performs other duties as assigned.

POSITION REQUIREMENTS:

Minimum Qualifications

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced, team-oriented environment.
• Strong interest in e-commerce, digital sales, and online business operations.
• Excellent organizational and time management skills with attention to detail.
• Basic proficiency in Microsoft Office (Excel, Word) and a willingness to learn e-commerce platforms.

Preferred Qualifications

• Experience with product photography and basic image editing.
• Associate’s degree in business administration, E-commerce, or a related field.
• At least one year's experience in an E-commerce, retail, or warehouse setting.
• Familiarity with inventory management systems and online sales platforms.
• Strong written and verbal communication skills with the ability to effectively resolve customer inquiries and collaborate with cross-functional teams.

Physical Demands:

• Mobility: Must be able to walk and move around warehouse and processing areas and make regular movements between workstations.
• Lifting: Must be able to frequently required to lift and/or move items up to 25 pounds. Occasional lifting of items up to 50 pounds may be required, with assistance or using mechanical aids.
• Posture & Movements: Must be able to stand or sit for extended periods during work shifts and regularly required to bend, reach, stoop, and twist.
• Manual Dexterity: Must be able to perform fine motor tasks, including handling products, staging items for photography, and editing images.
• Vision Requirements: Must be able to see details and distinguish colors for product photography and quality control. Reading computer screens and product labels is also essential; corrected vision is acceptable.
• Communication: Must be able to communicate effectively both verbally and in writing. Required to use telephone, email, and other digital communication tools.

Working Conditions:

• Work is performed in a warehouse environment with exposure to varying temperatures and moderate noise levels.
• May occasionally be exposed to dust and odors from inventory items.
• Use of personal protective equipment (PPE) as required by safety protocols.
• Flexible work schedule, including potential evening or weekend shifts during peak operational periods.