PRIMARY FUNCTIONS
- Conduct intake for Agency programs.
- Assist, provide information and referral, and to serve as an advocate for clients in obtaining energy assistance and/or other necessary services.
AGENCY EXPECTATIONS
- Adhere to Agency policies and procedures.
- Acts as a role model within and outside the Agency.
- Provide friendly, responsive service to the public, community organizations and to those we serve.
- With a respectful and positive attitude, work with low-income individuals and families with diverse backgrounds.
- Support, develop and maintain productive relationships required to carry out job activities.
- Demonstrate flexible and efficient time management.
- Maintain the security and confidentiality of all records and interpersonal interactions.
- Serve as an advocate for clients.
- Work effectively and cooperatively with community partners and co-workers.
- Participate in Agency-wide and program events such as food drops, community Impact meetings, fair booths, and community expo events.
QUALIFICATIONS
Minimum
- Education equal to high school diploma or GED
- 1-3 years of experience working with people of diverse backgrounds
- Data entry experience
- Basic math skills
- Thorough knowledge of Microsoft Office applications
- Ability to follow oral and written directions.
- Ability to work with the public.
- Ability to type a minimum of 45 words per minute.
- Proof of valid driver’s license and current/adequate vehicle insurance coverage
Preferred
- Professional experience working for or collaborating with a CAP agency.
- Demonstrated understanding of diverse backgrounds and cultures
- Knowledge of paperless file retention software
- Bilingual
REPORTING TO THIS POSITION ARE:
None
ESSENTIAL FUNCTIONS
1. Clerical Tasks:
- Open mail and data enter received applications into statewide eHeat system and Laserfiche file retention software daily.
- Maintain accurate, well-documented, complete records and files.
- Complete Outreach and record activities through data entry into eHeat system to comply with State requirements.
- Ability to complete home visits if requested by client.
- Provide information to clients about services through other agencies and make referrals where appropriate.
- Cover satellite offices as required.
2. Client Relations:
- Assist clients in applying for Agency services by interviewing and obtaining information if required to complete applications during meetings with clients and those mailed directly to the office.
- Assist clients and vendors in dealing with Energy Assistance Program situations.
- Responsible for prioritizing applications during high volume processing providing clients most in need with timely services.
- Interview, obtain and analyze information if required to determine eligible assistance for client with Crisis Program.
- During Energy Assistance heating season, after business hours, weekend, and holiday availability of staff to respond to emergency situations for clients.
- Assist with Food Distributions and participate at County Fairs and other community events.
3. Computer/Data Entry:
- Review client files for completion and accuracy prior to data entry.
- Data entry Crisis information indicating vendor and payment amount into eHeat statewide system.
- Utilize program procedures to ensure optimum provision of services to clients in a courteous consistent manner and in keeping with agency procedures.
- Scanning client applications and crisis forms into Laserfiche file retention software.
4. Provide guarantee of payment amounts to fuel vendors about eligibility of services offered through West Central.
5. Keep immediate supervisor informed of all problems, unusual or extraordinary matters of significance coming to his/her attention, so that prompt corrective action can be taken as needed.
6. Perform other duties and responsibilities as assigned by supervisor and Program Director.
AMERICANS WITH DISABILITY SPECIFICATIONS
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; each with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear; taste or smell.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
