If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Provide expert technical support and knowledge for installation, patching, configuration, and updates to enterprise applications, Windows PC and Server Operating Systems and hardware, non-Windows Operating Systems and hardware, virtualization, databases, and other technologies. Maintain documented (e.g. Disaster Recovery) procedures for Windows Infrastructure. Collaborates and contributes with team members, software vendors, and other technical and non-technical staff to develop, design, implement, and continuously improve systems. May require on-call availability and may require working during non-business hours and on weekends. Works closely with other System Analyst and other technical resources to analyze and maintain applications and provide network administrative functions. Takes initiative and exercises limited independent judgment to resolve problems. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Provide expert technical support and knowledge for installation, patching, configuration, and updates to enterprise applications, Windows PC and Server Operating Systems and hardware, non-Windows Operating Systems and hardware, virtualization, databases, and other technologies. Maintain documented (e.g. Disaster Recovery) procedures for Windows Infrastructure. Collaborates and contributes with team members, software vendors, and other technical and non-technical staff to develop, design, implement, and continuously improve systems. May require on-call availability and may require working during non-business hours and on weekends. Works closely with other System Analyst and other technical resources to analyze and maintain applications and provide network administrative functions. Takes initiative and exercises limited independent judgment to resolve problems. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
- Customer Support: Provides support to internal and external customers on site or remotely to analyze reported incidents or requests resulting in a completed request, successful repair, or correction.
- Disaster Recovery: Develops, maintains, and supports backups and disaster recovery for the systems maintained by Enterprise Platforms.
- Maintenance: Provides maintenance of security, group policy, and configurations on existing hardware and software through established maintenance procedures.
- Expertise Sharing: Provides expertise for other Enterprise System Administrators as needed for projects and to address issues.
- Project Participation: Participates in project planning, analysis, kickoff, and implementation.
- Documentation: Develops and maintains proper departmental documentation, ensuring the integrity and accuracy of team documentation.
Education Qualifications
- Associate's Degree Computer sciences
- Associate's Degree Information Systems
- Bachelor's Degree Computer sciences
- Bachelor's Degree Information Systems
Experience Qualifications
- 7-9 years Server and storage hardware
- Substitution: Ten (10) years of hands experience on server and storage hardware as well as applications/software support
Skills and Abilities
- Strong Communication: Exhibits strong communication, organizational, and customer service skills.
- Problem Solving: Ability to research, analyzes, and resolves problems effectively to meet established performance metrics.
- Project Involvement: Proficient in working with other team members, vendors, operational staff on projects and tasks.
- Device Support: Demonstrated understanding of supporting a large number of devices in a complex and diverse environment.
- Collaboration: Ability to work closely with other technical resources to analyze, maintain, and administer enterprise systems and solutions.
- Systems Security: Demonstrated ability to work successfully in the highly complex computer hardware and software environment to address risks, vulnerabilities, and misconfigurations.
- Independent Judgment: Advanced ability to take initiative and exercise independent judgment regularly to resolve problems.
Supervision Provided by this Position
- There are no supervisory responsibilities assigned to this position. Provides guidance to Administrator Associates as required.
Physical Demands
- Must be able to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.
- Must occasionally use small hand tools and be able to manipulate small equipment components such as computer cables, screws, nuts, or other fastening devices as usually found on computer equipment.
- Will occasionally experience stressful working conditions due to tight project schedules and hardware/software problems.
- Subject to regular periods of repetitive hand motion in the operation of computer terminals or other equipment.
- The physical activities of this position may include crouching, crawling, climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work - exerting up to 40 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- Must provide own transportation.
- May require on-call availability and may require working during non-business hours and on weekends and subject to call back at all times.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
