Our Chrysler Dodge Jeep Ram store is looking to add 1 experienced Service Advisor to our team. Minimum 2 years of experience as an Advisor is required.
GENERAL SUMMARY
The Service Advisor sells and schedules needed service work in the service department. The Service Advisor must deal with customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual, with care and respect. The Service Advisor must also be mindful of shop loading and act on value-added opportunities.
DUTIES AND RESPONSIBILITIES
Deliver Value for the Customer
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines.
- Creates an environment where customers are regularly apprised of the current situation.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Greets and accommodates walk-in customers promptly; provides timely, friendly, professional service.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Communicates with customer about status of work; discusses vehicle work with the customer; explains completed work and all charges to customer.
- Keeps the customer abreast of estimates and communicates with the Department Manager on warranty decisions.
- Checks on progress of repair throughout the day; contacts customers regarding any changes in estimates or promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
- Reviews the invoice details with the customer.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Organizes the logistics of loaner vehicles and insurance for the customer.
- Maintains open communications with technical staff regarding job status changes.
Responsible for other duties as assigned and/or required by business need.
Job Requirements
- Candidates must have an approachable style and the ability to foster open communication through active listening.
- Takes initiative to help others as needed.
- Promotes cooperation and teamwork among technicians and support staff.
- Is well organized and thorough.
- Clearly understands issues and demonstrates a willingness and desire to follow-through on what needs to get done.
- Is responsible and dependable.
- Takes ownership over problems and shows creativity in dealing with difficult problems.
- Shows honesty towards customers while showing empathy for their problems and concerns.
- Is hard working and enthusiastic; fosters these attributes in others.
- Two years experience as a Service Advisor is required
- Must have a valid driver’s license
- Reynolds and Reynolds experience preferred.
Job Type: Full-time
Pay: $90,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person