Experienced Hotel Assistant GM or GM

Overview
We are seeking an experienced, dedicated and enthusiastic Hotel Assistant General Manager or General Manager to join our team in providing exceptional service to our guests. The ideal candidate will possess a strong background in hospitality management and demonstrate excellent customer service skills. This role is essential in ensuring smooth operations at the hotel, enhancing guest experiences, and supporting various departments within the establishment.

Responsibilities

• Work at front desk, including checking guests in and out, managing reservations, and handling guest inquiries.
• As assistant General Manager or Manager, you will be expected to cover any shifts, days or nights, weekdays or weekends when staffs calls in, even at very last minute. This will be a requirement, not optional.
• You must have actual hotel front desk manager, or assistant general manager, or general manager experience, preferably Wyndham Hotels, with years of experience of Synxis Property Hub.
• Provide outstanding customer service by addressing guest needs and resolving any issues promptly.
• Supervise staff as needed, ensuring adherence to hotel policies and procedures.
• Support revenue management efforts by monitoring occupancy rates and assisting in pricing strategies.
• Conduct night audits to ensure accurate financial reporting and maintain budgetary compliance.
• Facilitate guest relations by creating a welcoming atmosphere and enhancing the overall guest experience.
• Operate multi-line phone systems with professionalism, demonstrating excellent phone etiquette.
• Collaborate with human resources on staff training and development initiatives.
• Maintain knowledge of hotel amenities, services, and local attractions to effectively assist guests.

Requirements

• Previous experience in hotel management or a related field is preferred.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Strong customer service skills with a focus on guest satisfaction.
• Experience in supervising staff or leading teams within a hospitality environment.
• Familiarity with budgeting processes and revenue management strategies.
• Knowledge of front desk operations, including night audit procedures.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to work collaboratively within a team while also demonstrating leadership capabilities.
• A passion for hospitality and commitment to providing exceptional guest services. Join us as we strive to create memorable experiences for our guests while fostering a supportive work environment for our staff.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid jury duty
• Paid time off
• Retirement plan

Work Location: In person