Facilities Manager

Organization Overview

Nourishing Hope, formerly known as Lakeview Pantry, is a dynamic Chicago nonprofit agency. Nourishing Hope has evolved to become more than solely a hunger relief organization. We provide food, social services such as job and housing assistance, and free mental wellness counseling with a growing team of licensed therapists. Founded in 1970, we strive to serve the needs of the whole person — with respect and dignity, always.

Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including:

• Monthly food distribution and additional produce pickup through five different food access programs.
• Home delivery services for older adults, homebound neighbors and neighbors living with disabilities.
• Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.

Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, more than 7,000 low-income neighbors will also receive case management and social services.

Position Summary

The Facilities Manager is responsible for managing multiple functions of building operations and maintenance for all Nourishing Hope facilities and equipment by performing the following essential job functions personally or, when necessary, through outside contractors. Additionally, the Facilities Manager is to assure that response regarding problems or requests for service is handled as expeditiously as possible.

Schedule and Locations

This is a full time on-site position reporting out of Nourishing Hope Headquarters, 1716 W. Hubbard in Chicago with the expectation of frequent visits across all Nourishing Hope facilities (currently two warehouses and two food pantries).

The work schedule of the Facilities Manager must be flexible in order to monitor requests, contractors, and handle emergencies, working evenings and weekends when necessary.

Essential Job Functions

• Manages day-to-day operation and maintenance of equipment and facilities across all Nourishing Hope sites including but not limited to creating a needs assessment process, developing and implementing preventive maintenance schedules, creating and maintaining facility inventory and managing vendors.
• Performs maintenance and repair work as identified (such as handy work and minor equipment repairs); evaluates when to assign to vendors and competitively bids to ensure best value.
• Schedules, coordinates, and/or oversees repair and maintenance work assignments performed by technicians, vendors and contractors performing equipment and facilities maintenance.
• Manages maintenance and facilities budget and ensures that expenditures are appropriate and receive necessary approvals.
• Inspects and evaluates work in progress and upon completion to ensure repairs and maintenance meet quality standards; identifies problem areas and solutions and directs remedial action.
• Manage all facility emergencies including being on-call.
• Ensures facilities and equipment are in proper working order and ready for regular business and special events such as board meetings, all-staff meetings, etc.
• Manages service/repair requests and ensures problems are resolved quickly.
• Maintains records of facilities and equipment documents including but not limited to service agreements/contracts, building drawings, warranties, licenses, inspections, maintenance schedules, safety drills, SOPs, and emergency plans.
• Maintains inventory documentation of storage areas, necessary supplies, tools and equipment; reorders as needed.
• Provides recommendations for new vendors, and purchases of new equipment and owns RFP and competitive bid process and documentation end-to-end.
• Maintains physical space, ensuring a safe, clean, and functional environment.
• Acts as liaison between employees and any outside contractors needed to resolve specialized problems.
• Coordinates and implements safety and security processes and procedures including but not limited to security systems, emergency plans, and building access to ensure safe and secure facilities.
• Participates in the development, implementation and monitoring of facility, maintenance and space planning goals, objectives and budgets as well as policies and procedures.
• Inspects and evaluates buildings, grounds and equipment; identifying, recommending and implementing necessary changes.
• Ensures compliance with building, county and state codes and regulations.
• Applies, or assists with application, for required permits.
• Participates on the internal Workplace Safety Team.

Qualifications

• High school diploma/GED or equivalent required.
• 5+ years work experience in facilities management and/or maintenance required.
• Knowledge of services, materials and activities related to the maintenance and repair of buildings, facilities, and equipment.
• Ability to quickly learn the equipment and facilities to be maintained and understand written directions in manuals and on manufacturer websites.
• Must have a valid driver’s license and clean driving record; traveling between Nourishing Hope locations is required.
• Must be able to be the on-call facilities emergency contact and able to work evenings and weekends when necessary.
• Ability to assemble furniture and perform basic maintenance and minor repairs such as painting, and drywall repairs.
• Excellent communication and customer service skills; able to work cooperatively with all levels of staff, guests, contractors and vendors.
• Must demonstrate professionalism, flexibility, and ability to exercise good judgment to resolve complex problems.
• Ability to efficiently and effectively plan and organize work to meet changing priorities.
• Working knowledge of Microsoft Office Suite, Google Suite, or related software as required to complete and maintain basic records.
• An understanding of, and belief in, the importance of food security for everyone.

Physical Requirements

• Must be able to lift up to 50 pounds occasionally and push/pull up to 100 pounds using manual carts and dollies
• Ability to perform physical work such as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling and lifting
• Must be able to access and navigate all areas of the facilities and all parts of equipment
• Ability to stand for long periods of time, actively walking and moving around the facilities

Salary and Benefits

Salary Range: $75,000-$85,000

Full-time benefits include:

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• 401(k) retirement plan with employer contribution
• Generous paid time off
• Paid birthday holiday
• Parental leave
• Language pay
• $250 employee referral bonus
• Free subscription to mental wellness app

Background Check

Because we are a Medicaid provider all applicants who are offered employment with Nourishing Hope will be subject to a background screening. Offers of employment are contingent on the successful completion of a background screening conducted in accordance with Nourishing Hope policy and federal, state and local law.