At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
About the Role
We’re looking for a strategic and execution-oriented Field Operations Senior Analyst to join our Global Field Operations team. This role is critical in driving core operational excellence across our go-to-market (GTM) organization. You’ll play a critical role in supporting and executing a range of strategic initiatives across the business.
Key Responsibilities
- Annual Planning & GTM Design Execution: Play a supporting role in the annual planning process—helping with quota distribution, territory assignments, and capacity modeling alongside senior team members.
- Sales Acceleration & Market Segmentation Insights: Help deliver data-backed insights to support revenue growth and strategic GTM alignment. Participate in segmentation efforts that guide how we cover the market.
- Forecast Cadence Support: Partner with leadership to manage the end-to-end sales forecasting process. Help ensure accuracy, consistency, and readiness across systems and teams.
- Pipeline Hygiene Execution: Support the development and enforcement of pipeline standards. Help implement scalable processes, automations, and hygiene routines to drive data quality and visibility.
- Territory Reporting & Analysis: Assist in producing and analyzing reports that evaluate territory performance and design. Provide insights that help optimize GTM coverage and decision-making.
- Strategic Meeting Readiness: Contribute to the preparation and execution of key business forums—including QBRs, leadership meetings, and board updates. Support data gathering, presentation building, and meeting coordination.
- Cross-Functional Collaboration: Work across departments (e.g., Marketing, Finance, Product, RevOps) to support alignment on GTM initiatives. Help connect the dots between strategy and execution.
Preferred Experience
- Experience working directly with sales or GTM teams, especially in a fast-paced or high-growth environment
- Familiarity with sales planning activities such as quota setting, territory design, or capacity modeling
- Hands-on experience with CRM platforms like Salesforce, and an understanding of pipeline management best practices
- Exposure to business intelligence or reporting tools (e.g., Tableau, Looker, Power BI, Google Sheets with advanced formulas)
- Ability to analyze and interpret sales data to generate actionable insights
- Experience supporting or preparing materials for executive-level business reviews, QBRs, or board meetings
- Strong attention to detail with a process-oriented mindset and desire to improve how things get done
Comfort navigating cross-functional workstreams and balancing multiple stakeholders
Passion for learning and the motivation to dive into new tools, systems, and strategic topics
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
