Position: Field Service Technician
Job Type: Full-time | Location: Kent, OH
Take the lead. Solve complex challenges. Travel with purpose.
Your Next Move
Are you an experienced Field Service Technician ready for a role where your expertise is respected, your decisions matter, and your skills are put to the test? At Hamrick Packaging Systems, we’re looking for a technician who doesn't just troubleshoot, but takes ownership of the customer experience from installation to long-term support.
You’ll be the face of Hamrick in the field, leading installations, solving complex mechanical issues, mentoring others, and ensuring our high-performance packaging machinery runs smoothly in diverse production environments. If you’re seeking a role that offers autonomy, challenge, and the chance to make a real impact — we’d love to meet you.
What You’ll Be Doing
- Take the lead in on-site installation, service, and troubleshooting of advanced Hamrick packaging systems.
- Own the customer relationship in the field — ensuring satisfaction through expert-level support and communication.
- Serve as a subject matter expert on mechanical, electrical, and basic controls systems, solving complex issues with confidence.
- Train customer staff and junior technicians on operation, safety, and maintenance best practices.
- Travel nationwide (and occasionally to Canada/Mexico) to support machine start-ups and service needs.
- Provide real-time feedback to engineers and support teams to improve products and documentation.
- Maintain high standards of documentation and service reporting, ensuring full visibility for the team.
- Stay current with industry developments and evolving technologies — and bring new ideas to the table.
Why You’ll Thrive Here
- You’ll work with state-of-the-art automated machinery in facilities across North America.
- Your input will directly influence our continuous improvement initiatives.
- You’ll have autonomy in the field — with strong support when needed.
- You’ll represent a company with a solid 50+ year reputation in service, stable leadership, and quality products.
What You Bring to the Table
- 5+ years of experience in a hands-on field service technician role, preferably with complex industrial or packaging equipment.
- Expert knowledge of mechanical and electrical systems, with comfort in control systems and troubleshooting PLCs.
- High level of comfort with technical documentation, schematics, and field-testing tools.
- Clear communication skills with a customer-focused mindset.
- Willingness and ability to travel up to 80% (U.S., Canada, and Mexico).
- Valid U.S. passport and driver’s license.
- Ability to lift 50 lbs., climb ladders, and work in varied on-site environments.
Bonus Points
- Experience leading installations or mentoring junior technicians.
- Familiarity with Allen-Bradley or Siemens control platforms.
- Solid understanding of low-voltage systems and color-coded wiring.
Position Type
- Full-Time
- Overtime available
- Extensive travel required
Join a company where your expertise is recognized, your work matters, and your career can grow.
