Financial Analyst I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role will sit in Global Commercial Credit (GCC) Underwriting. GCC is comprised of Commercial Underwriting, Consumer Underwriting, Corporate Credit and Merchant Risk Operations functions operating across 14 locations with 850 colleagues around the globe. The GCC team vision is to “Provide the world’s best credit and underwriting experience every day”.  GCC aims to strike the right balance between helping Corporate/Business/Consumer clients and customers in need through offering a range of financial advisory services, spend enablement, or limit exposure through effective risk mitigation, to prevent spending that will not be paid back – while building upon the customer’s relationship with American Express.  You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Our credit and underwriting operations strategies play a meaningful role in running credit risk and helping the company grow by bringing the right customers into our franchise quickly, enabling spend, and assisting clients in financial stress.

 The Underwriting Quality Review Analyst will be responsible for conducting quality reviews of underwriting cases decisioned and underwriting communication servicing in Phoenix and Gurgaon.  This role will seek to improve underwriting servicing processes, ensure compliance with operational risk guidelines, and identify opportunities for improving decision quality.  A critical aspect of this role will be reporting aggregate quality review trends to management and senior leadership.

 Job Responsibilities:

·       Conduct Underwriter Decision quality review of Consumer cases

·       Conduct Underwriting Consultant Servicing quality review for Commercial and Consumer workflows

·       Ensure compliance with operational risk guidelines in accordance with the Operating Manual, PRSA/Compliance controls, and CHC procedures

·       Evaluate and identify gaps in the underwriting servicing processes and recommend process improvements and/or reengineering

·       Execute project work aligned with key strategic initiatives and priorities

·       Review and enhance policies and procedures for accuracy and clarity in execution

·       Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case actioning and system gaps

·       Develop solutions with peers, leaders and assigned business partners to close identified gaps

·       Create and conduct upskilling and training to close any gaps in adherence to procedural and compliance regulatory requirements

·       Regularly review processes and procedures for effective controls

·       Identify opportunities for enhancements and challenge the status quo

 Minimum Qualifications:

·       A high level of professional discretion and integrity is required, given the nature of the work conducted by the team.

·       Organized, energetic individual with well-developed communication and problem-solving skills.

·       Attention to detail and ability to multitask and work in a fast-paced environment to meet constricted timelines.

·       Ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department.

·       Strong relationship building skills, highly engaged and ability to work as part of a team ensuring team goals are achieved. 

·       Strong commercial and consumer underwriting skills required 

·       Ability to effectively communicate via written/verbal means to peers, managers, and senior leadership

·       Attention to detail and ability to multitask and work in a fast-paced environment to meet constricted timelines.

·       Strong analytical skills and an aptitude for utilizing in-depth investigative methods and techniques to identify root causes

·       Ability to evaluate the function and effectiveness of various underwriting processes

Preferred Qualifications:

• Demonstrated investigative skills, prior experience in internal fraud investigations, or knowledge of internal fraud policies and detection techniques or best practices are beneficial.
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; or certifications are advantageous
• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Experience in at least one of the following:

• Providing identification of operational risks throughout business processes and system
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Enhancing risk assessments and associated methodologies
• Reviewing independent control monitoring, including identification of control improvement
• Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
• Reviewing risk reporting to provide actionable insights on risk levels, emerging trends and root cause
• Experience in financial services industry

Salary Range: $24.05 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.