Financial Crimes Unit Detections Manager

Job Summary

Manages the daily operations of the Financial Crimes (FC) detection and investigation team. Provides oversight of the team, systems and processes to identify and mitigate fraud losses. Develops policies and procedures, and ensures compliance with bank regulatory guidelines.

Job Duties and Responsibilities

• Manages fraud systems and drives the development and implementation of new and modified processes and/or system enhancements. Works with vendors and the Information Technology department to identify, track and solution issues for speedy remediation. Ensures service level delivery requirements are met. Implements and maintains effective financial fraud detection processes.
• Participates with business peers on new Corporate products as a department representative to understand and identify fraud risk. Ensures proper controls, procedures and training are developed to control fraud risk while minimizing customer impact and supporting the Corporate strategy.
• Documents internal controls across all bank products and channels, ensuring controls meet regulatory requirements while minimizing customer impact. Maintains and optimizes fraud-risk related detection systems and vendors. Maximizes fraud-risk metrics and reporting capabilities to maintain appropriate staffing models and work allocation.
• Analyzes fraud trends and reviews fraud losses to identify system or process gaps. Collaborates with all internal business partners on new customer facing products to ensure fraud risks are identified and solutioned. Works closely with IT partners and vendors to ensure optimal performance of fraud solutions.
• Manages the performance of the early detection fraud mitigation team. Identifies changing fraud trends while adopting processes and procedures to limit the associated fraud risk.
• Leads department projects and initiatives meeting target deadlines budget expectations. Stays abreast of fraud trends within the industry, working with peers on challenges and opportunities to deter, detect, prevent and report consistently fraud events while minimizing efficiencies and customer impacts.
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

• Bachelor's degree in related discipline OR an equivalent combination of education and experience.

Minimum Experience:

• Six years of financial crimes risk management experience related to transaction monitoring, investigation research, and analysis of potentially suspicious activity in a large bank or a financial services environment and one year in a supervisory or management role.

Certifications:

• Certified Fraud Examiner (CFE) designation.

Required Knowledge, Skills, & Abilities:

• Strong knowledge and understanding of fraud assessment and security needs of a financial services organization
• Knowledge of investigative and intelligence concepts, principles and techniques
• Knowledge of applicable federal and state financial fraud laws and regulatory requirements
• Knowledge and understanding of online fraud, compliance and risk challenges and fraud risk management
• Familiarity with specialized financial services industry related systems and applications Strong communication and presentation skills Proficiency using word processing and spreadsheet software programs