Financial Services Representative
Full-time position; 40 hours/week; some overtime may be required*
At Billings Federal Credit Union our Financial Service Representatives consistently provide an atmosphere of high-quality member service. FSRs confidently perform transactions for members with regard to all share and loan products and services by consulting with members and providing solutions to match their needs.
The SUCCESSFUL candidate for this position:
- Has demonstrated success in a position involving customer service, sales, problem resolution and consulting
- Finds satisfaction in helping people achieve financial well-being
- Commits to forwarding the credit union’s mission of delivering sound financial solutions
- Is consistently mindful of compliance with regulations, policies and procedures
- Will be an advocate for the credit union and our members
TRAINING AND EXPERIENCE:
- Experience in a professional office setting involving sales, customer service and extensive public contact; required
- Registered, or able to obtain registration with the Nationwide Mortgage License System; required
- High School diploma or equivalent; required
- Employment experience in a Financial Institution; highly preferred
- Consumer Lending experience; highly preferred
- College degree or equivalent combination of college and work experience; preferred
KNOWLEDGE AND ABILITIES:
- Strong analytical skills.
- Intermediate personal computer skills.
- Knowledge of basic bookkeeping principles.
- Ability to follow written and oral communications and instructions.
- Excellent telephone techniques and manners.
SPECIAL FACTORS:
- Requires being under constant pressure for absolute accuracy within time limitations.
- Commitment to hours required of this position: Mon – Fri; 8am – 5pm; 40 hours/week
- Requires working with frequent interruptions.
- Ability to lift and/or carry up to 35 pounds.
- Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required.
- Sitting – 75%; standing and walking - 25%.
- Hearing, visual, and verbal ability required.
- Because our branches are fully open to serve walk-in public, this is an on-site position only
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