SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Reporting Relationship
The Kitchen Supervisor reports directly to the Food Service Operations Manager(s)/Executive Chef and Regional Executive Chef (if applicable).
Responsibilities
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
- Ensure restaurant is adequately prepped and staffed (BOH) for daily operation.
- Oversight of location kitchen duties ensuring quickservice, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
- Oversight of safety logs including food temperatures, rotation and waste.
- Ensures proper uniform, hygiene, handwashing and glove use with staff.
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers.
- Creates daily prep and items lists, delegating to employees as necessary.
- Actively helps to support operation and fill holes as necessary to ensure smooth service.
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning.
- Assigns associates to duties, coaching through projects daily tasks and guest interaction.
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence.
- Oversees personnel duties, including but not limited to:
- Training new employees and issuing performance reviews.
- Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager.
- Reports employee attendance and any hour discrepancies to the payroll department. Oversees break and rest break management for BOH employees.
- Inspects equipment and performs routine maintenance and cleaning as necessary.
- Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
- Communicates up to the Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality.
- Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard.
- Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
- Perform other tasks as deemed necessary.
- Maintain a clean, safe and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
- Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
- Exceptional problem solving/decision making skills combined with the ability to be organized.
- Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
- Demonstrates the ability to remain flexible in a fast-paced environment.
- Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
- Computer knowledge and skill level for basic office functions.
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
- Ability to work varied hours/days, including nights, weekends and holidays, as needed.
- 1-2 years supervisory experience.
- High School Diploma or equivalent.
Compensation and Benefits
- Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
- Employee Assistance Program
- Get Paid Early
- Tuition Discount through Partnership College
- Parental Leave
- Meal Plan & employee Discounts
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
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