The Fraud Specialist plays role in monitoring suspicious activity/exception alerts to identify fraudulent transactions to mitigate loss.
- Research and analyze potential customer fraud
- Escalate identified fraud to Investigator for confirmed fraud, legal action, or law enforcement assistance
- Conduct preliminary analysis into flagged transactions presented through various fraud tools and documenting findings accurately
- Effective communicate with customers and employees conducting preliminary analysis of potential fraud events
- Manage high-pressure situations with composure, making informed decisions to protect customers and bank interests
- Provide empathetic support to fraud victims, guiding, and assisting when needed
- Contact customers to verify account activity and work with management to determine appropriate next steps when necessary
- This role is responsible for basic fraud transaction analysis
Qualifications:
- High School diploma or GED; Associate's preferred
- 0-2 years bank operational experience
- Preferred - Experience in analysis
Skills:
- Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills, must be able to do simple math and carry out written instructions
- Work occasionally requires more than 40 hours per week to perform the essential functions of the position
- Lifting in an office setting may be required up to 30lbs.
ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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