We are looking for a customer-oriented Front Counter person. The best Front Counter Person are genuinely excited to help customers. They’re patient, and have active listening skills. Problem-solving comes naturally, They are confident at troubleshooting and ask for help if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently, and maintain high customer satisfaction. Must have a minimum of 1 year customer service experience.
Must have availability on Friday and Saturday. Typically shifts start time would be 4:30 pm.
Responsibilities
- Maintain composure during busy times
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives
- Follow communication procedures
- Take the extra mile to engage customers
Skills
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High School Degree
Job Type: Part-time
Benefits:
- Employee discount
Shift:
- Evening shift
Application Question(s):
- Are you available to work Friday and Saturday shifts?
Ability to Commute:
- West Springfield, MA 01089 (Required)
Work Location: In person
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