Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Answer phone calls promptly, providing information about the hotel services, amenities, and local attractions.
- Handle guest inquiries and resolve any issues or complaints in a timely manner.
- Perform clerical duties including data entry, calendar management, and maintaining accurate records of guest transactions.
- Utilize computer systems for booking reservations, processing payments, and managing guest accounts.
- Assist with administrative tasks such as proofreading documents and maintaining organized files.
- Collaborate with other departments to ensure seamless service delivery for guests.
Experience
- Previous experience in a front desk or customer service role is preferred.
- Proficiency in computer skills including data entry and familiarity with software such as QuickBooks is an asset.
- Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Excellent phone etiquette and communication skills are essential for interacting with guests effectively.
- A background in clerical work or administrative support is beneficial but not required.
Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests while developing your professional skills in a supportive environment.
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Work Location: In person
Report job
