ACCOUNTABILITY
The Front Desk Supervisor is a pivotal role in ensuring the seamless operation of our front desk and guest services. As a Front Desk Supervisor, you are responsible for overseeing the daily activities of the front desk team, providing leadership and guidance, and ensuring exceptional guest experiences. Your dedication and leadership contribute to the overall success of our organization.
WHAT TO EXPECT
Team Leadership: Supervise and guide the front desk team, including training, scheduling, and performance evaluations. Lead by example and provide support to team members.
Guest Services: Maintain a high level of guest service by addressing inquiries, requests, and concerns professionally and promptly. Assist with special guest needs and resolve issues.
Check-In and Check-Out: Oversee the check-in and check-out processes, ensuring that guests are welcomed and farewelled with a positive impression.
Reservations: Manage room reservations, including booking, modifications, and cancellations, to ensure accuracy and room availability.
Cash Handling: Oversee financial transactions, including processing payments, reconciling the cash drawer, and reporting any discrepancies.
Problem Resolution: Handle guest issues or complaints effectively, finding prompt and suitable solutions to ensure guest satisfaction.
Record Keeping: Maintain accurate records of guest interactions, room assignments, and requests.
Security: Monitor the hotel's security systems and respond to any security concerns or emergency situations following established protocols.
Front Desk Operations: Ensure that the front desk area is organized and well-maintained, with all necessary supplies readily available.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
