CAREER DETAILS:
CAREER TITLE: Pearson VUE Testing Administrator
LOCATION: AYW Headquarters, Austin, TX
DIVISION: YouthBuild Austin
DEPARTMENT: Administration
POSITION REPORTS TO: Grant and Compliance Manager
POSITION SUPERVISES: None
CLASSIFICATION: Regular, Full-time, Non-Exempt
POSITION PURPOSE:
The Pearson VUE Testing Administrator will be the primary contact for the general public and all Pearson VUE test takers. The testing administrator will greet, answer inquiries and provide information regarding activities conducted at American YouthWorks (AYW), its programs within the organization, and information regarding testing dates and schedules. The testing administrator will comply with all rules and regulations from Pearson VUE while managing the exam delivery process and proctoring candidates while they are taking computer-based tests. The Testing Administrator will utilize Pearson VUE Testing System applications, such as Site Manager, Admissions Manager, Registration Manager, and Delivery Manager.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and basic tasks. Under direct supervision from the Grant and Compliance Manager and the Participant Coordinator, the Testing Administrator will perform the following functions:
Maintaining the highest level of customer service and test administration set by AYW and the Pearson VUE testing center.
- Daily startup and shutdown of the testing center, including reviewing the day’s testing schedule, checking for accommodations, running and testing all equipment, verifying that RMA was run, and shutting down programs, and sanitizing work stations, etc.
- Checking in testers, verifying identity, securing personal items, and proctoring exams holding to the standard of Pearson VUE Test Center guidelines.
- Greet persons entering the facilities, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
- Visitors are checked in and out using the Raptor System, issue and collect Visitor “badges” upon arrival and departure.
- Operate telephone to answer, screen, or forward calls, provide information, take messages, or schedule appointments. Check voicemails and return calls or route them to appropriate personnel.
- Zone Leader for the Safety and Security Team, which includes regular meetings, safety drills, and additional training as, provided.
- Perform administrative support tasks as needed, that include, but are not limited to, the following:
- Transmitting information or documents to customers using computer, mail, or other means as directed.,
- Creating member files/folders,
- Sorting, filing, and accurately maintaining records and documents for member files/folders,
- Ensuring the front office and program entrance reception area are clean and clear of all confidential documents
- Other duties as assigned.
QUALIFICATIONS:
Minimum Required
SKILL: Bilingual in Spanish and English
EDUCATION / CERTIFICATION: High School Diploma or Equivalent
EXPERIENCE: One year or more of previous related experience in the specified work experience or job duties. Some experience working with young and diverse populations experiencing barriers to education and employment with criminal records and various lifestyles, behaviors, cultural and spiritual practices. Some experience working with contracts, reporting measurements, compliance, member coordination, and, or working in a Conservation/YouthBuild/AmeriCorps model;
KNOWLEDGE/SKILLS/ABILITIES
KNOWLEDGE: Proficient in Microsoft Office and G Suite applications, general office equipment, and clerical procedures. Scheduling appointments, calendar management, and email filtration.
SKILLS: Leadership; Exceptional communication - verbally, written, and with presentation; Strong organization and time management; Ability to manage outside contractors and projects; Negotiation and quality control analysis, File management; superior organization, coordination, and facilitation to ensure effective outcomes; robust planning.
ABILITIES: Ability to work well with a wide range of people to coach or develop, including opportunity youth; evaluate, analyze and interpret information. Ability to thrive in a lean and fast-paced work environment. Self-motivated, creative, and able to work with minimal supervision. Idea fluency, prioritizing, planning and organizing, document retention, dependability, and Innovation. Attentive to detail and accuracy; well organized; cooperative, patient, and willing to assist others. Open and honest personality, flexibility under pressure, good decision-maker, and able to build consensus.
PHYSICAL ACTIVITIES:
HEARING: Hear average or normal conversations and receive ordinary information.
VISION: The ability to see details at a distance and, or at close range, within a few feet of the observer; will be required to read papers, and books and to operate audio-visual office equipment and tools.
TALKING: Speaking clearly so others can understand you and the information you are communicating; will be required to convey detailed or important instructions or ideas accurately; talking in front of groups and, or providing information to supervisors, co-workers, and external partners via telephone, writing form, e-mail or in person provide guidance and direction to others, set and monitor performance standards;
REPETITIVE MOTIONS: Walking; talking; frequent and regular movements of the wrists, hands, and/or fingers;
EXTENT FLEXIBILITY: Bend, stretch, twist, or reach with your body, arms, and/or legs;
PHYSICAL STRENGTH: Exert maximum muscle force to lift, push, pull, carry objects, or restrain individuals.
DYNAMIC/STATIC/TRUNK STRENGTH: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. Exert maximum muscle force to lift, push, pull, or carry objects; use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing; may also restrain potentially violent individuals;
EQUIPMENT INTERACTION: Using a computer and computer applications to enter data or process information; Photocopiers and scanners.
WORKING MODEL AND CONDITIONS:
ENVIRONMENT: In-person, On-site
INDOORS: Environmentally controlled conditions, working in an office or shared office setting, working with others in a group or team; contact with others (face-to-face, by telephone, or otherwise), No hazardous conditions. May be required to work in hot, wet, cold, or other significantly unpleasant conditions.
OUTDOORS: None
ATTENDANCE: Monday – Friday, 8:00 AM to 5:00 PM; with one-hour unpaid lunch break.
TRAVEL: None.
BENEFITS
American YouthWorks offers competitive benefits and leave packages including, on an annual basis:
11 personal days;
8 sick days;
19 break days, taken throughout the spring, summer, and winter;
17 holidays,
Employer contributions toward medical and dental plan;
Employer-paid Life, AD&D, and Long Term Disability;
Pre-tax programs for child and health care;
Supplemental income and additional voluntary life options
403(b) retirement with employer contribution;
Employment service awards every 5-years;
EOE
AYW is committed to building a culturally diverse workforce and fostering an environment of respect and inclusiveness amongst all individuals regardless of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
