Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements * Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Holland, MI 49424 (Required)
Ability to Relocate:
- Holland, MI 49424: Relocate before starting work (Required)
Work Location: In person
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