The Hotel Front Desk Associate is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. This position serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Front Desk position is first point of contact and therefore represents the brand as all guests enter the hotel.
DUTIES AND RESPONSIBILITIES:
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
Quality Inn & Suites Stillwater is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify, or any other characteristics required by law.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt and is subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.'
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 10 hour shift
- Day shift
- Morning shift
- Weekends as needed
Work Location: In person
