Paggi Physical Therapy & Sports Rehab is a small, family-owned outpatient physical therapy clinic looking for a full-time Front Desk Manager/Patient Coordinator. Come join our team of fun, dedicated professionals in a fast-paced, patient-focused clinic! The ideal candidate will model and promote our mission of being committed to each and every patient and have a passion for providing excellent patient and client care.
Position Description: The Front Desk Manager is the first point of contact for our current and prospective patients and is a spokesperson for our organization and mission. They will assist in the entirety of the patient experience and are responsible for overseeing the daily operations of the front desk, supporting the Physical Therapists, office staff and any other needs within the clinic.
Responsibilities:
- Welcome patients and visitors, in person, on the telephone, and via email
- Manage patient schedule
- Maintain patient accounts by obtaining, recording, and updating personal and financial information in the EMR system
- Responsible for collecting patient payments, recording in EMR/Billing system
- Answer telephone in a friendly and professional manner
- Communicate professionally with doctors’ offices and other offices
- Exceptional email correspondence
- Fax, scan, and file documents
- Front desk management and assist with total patient experience
- Protect patients' rights by maintaining confidentiality of personal and financial information in accordance with HIPPA regulations
Required Qualifications:
- Medical Office Reception experience preferable
- Excellent interpersonal skills and professional appearance
- Outgoing and friendly in person, on the phone, and through email
- High level of professionalism and understanding of patient confidentiality
- Able to communicate effectively with a variety of people and enjoy helping others achieve their goals
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
