Front of House Supervisor - Rustic

Work LocationGeyserville

Position Purpose

Lights, Camera, Action!

Be part of the award-winning food and beverage team at the iconic Francis Ford Coppola Winery as our next Restaurant Supervisor for our Rustic Front of House Team! Acting under the leadership of our Director Food and Beverage, the Restaurant Supervisor brings both an operational awareness and servant leadership style to the floor, overseeing the tasks of FOH staff, including but not limited to Bartenders, Servers and Bussers. The Restaurant Supervisor assists with scheduling, customer service and operational needs of the Front-of-House (FOH) team across the Winery, ensuring the highest standards of service, cleanliness and presentation are met for the restaurant and associated public spaces. This person will spend a majority of their time leading on the floor, while balancing administrative responsibilities. This is a critical role supporting our Front of House team, fostering a positive and FUN work environemnt of passionate and people-centric ambassadors, committed to serving our Guests with hospitality heart while providing best in class experiences full of food, wine and adventure! 

Functional Responsibility

• Assigns daily tasks and monitors the output of the team to meet production requirements
• Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect
• Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations
• Provides immediate feedback and directly assists team to maintain level of productivity and deliver daily results
• Informs supervisor of staffing needs
• Ensures employees have a safe, healthy, and rewarding work environment; provides applicable safety training and resolves/reports safety issues to management
• Supports change initiatives and company decisions in an effective manner
• Communicates closely with supervisor regarding employee issues, concerns, and complaints in an objective and confidential manner
• Maintains company and regulatory compliance during day-day-operations and advises supervisor of any infractions; assigns and monitors employee breaks and lunches and provides backup relief
• Adheres to departmental GPS (Performance Management) guidelines and ensures proper GPS documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities
   

Essential Duties

• Inputs payroll, which include tips and timecard sheets; ensures accuracy before submitting to Payroll at the end of the pay period
• Processes Server and Bartender checkouts and inputs on checkout spreadsheet
• Creates all FOH schedules: Servers, Bartenders, Bussers, Hosts and submits to Restaurant Manager for approval
• Orders supplies for Rustic and Pool Café, i.e. smallware’s, produce for the bar, and office supplies
• Ensures all invoices are accurate and approved in a timely manner
• Completes end of the month inventories for Rustic; communicates this information to finance to assure accuracy of cost of goods reporting for menu items
• Ensures that all safety, sanitation and preventive maintenance and other standards are consistently utilized.
• Partners with Restaurant Manager to assure front of house (FOH) service standards, GPS, training and payroll are in line with company expectations
• Supports front and back of the house staff, working on the floor as required
• Partners with the restaurant leadership to develop pricing and promotional strategies on food and beverage menus and experiences
• Partners with Hospitality and Event Manager to supervise and execute private and public events
• Works with the other Hospitality and DTC managers and supervisors on maintaining the guest experience across all channels of the hospitality operation; gives focus to club membership and facilitates effective retention actions to maximize the value of each member
• Assures that all standard operating procedures for revenue and cost control are in place in partnership with the Restaurant and Hospitality and Event Manager
• Partners with the Restaurant to develop Restaurant and Bar promotions and provides input for menu suggestions and options
• Works with Restaurant Manager to develop beverage menus and programs (wine, beer, spirits and non-alcohol)
• Assists with the Restaurant and Kitchen managers to supervise the remodeling, refurbishment and other building design enhancements applicable to food and beverage service

*Other duties may be assigned
 

Non-Essential Duties

*Other duties may be assigned

Minimum Requirements

Education and Experience

• High school diploma or GED equivalent 
• 3+ years combined work experience in a restaurant or winery
• 1+ years of experience with payroll and cash handling procedures
• 1+ years of leadership experience
• Previous experience maintaining food inventory, tracking, and reporting costs

Certificates and Licenses

•  Food Safety Manager Card - to be obtained within the first 60 days of employment

Knowledge, Skills, and Abilities

• Must be 21 years old to serve, pour and taste wine
• Basic accounting knowledge and cash handling experience
• Great attention to detail
• Proficiency in Microsoft 365 programs including Outlook, Excel, Word, and Teams
• Restaurant operations and marketing knowledge and experience with Contemporary Casual and/or Fine Dining kitchen management
• Ability to plan difficult tasks and projects to achieve financial goals and objectives
• Excellent verbal/written communications, presentations, customer service and organizational skills
• Advanced knowledge of safe food handling, preparation procedures, safe handling, and precautionary procedures of chemicals, detergents, and sanitizers
• Understanding of use, operations, and care for all FOH restaurant equipment
• Knowledge and excellent execution of sanitation rules

Working Conditions

• General kitchen environment with no travel
• Exposure to weather-related temperature & humidity extremes
• Extended Hours
• Required to wear PPE (Personal Protective Equipment)
• Work in close quarters or confined spaces
• Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment 
• Occasionally may be required to lift and carry cases of wine
• May need to determine color, taste and smell of wine using eyes, tongue, and nose
• Must wear closed toed shoes

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures
   

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $23.35 to $36.55. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

NOTICE TO THIRD PARTY AGENCIES
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Delicato Family Wines is an Equal Opportunity Employer.

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