Responsibilities:
As an Assistant Store Manager, you will manage the day-to-day operations of the self-storage facility by:
- Handle all customer inquiries or problems in a timely, courteous manner
- Implement, follow, and enforce any procedures set forth in the Operations Policy & Procedure Manual and any other memo or instruction given to you by the SAM Corporate Team
- Conduct routine (daily) inspections/audits, i.e., locks, gates, etc.
- Sales of store merchandise as well as storage rentals
- Take potential leads on a tour of facility
- Timely collections of rent, deposits and assessed fees
- Responsible for accurate accounting records, petty cash funds and company credit cards (receipts required for all transactions)
- Making past due calls to delinquent accounts
- Housekeeping/cleaning (Be sure all units are clean prior to rental and maintain clean office, restrooms, drive aisles, and hallways)
- Marketing your facility according to guidelines requested by home office or District Manager
- Maintain physical property appearance, i.e., lawn care, snow removal, landscaping, mopping, changing light bulbs, trash removal, etc.
- Handle all emergency procedures, i.e., fire, criminal activity, accidents, natural disasters, etc.
- Participation in training programs, conferences, etc.
- Responsible for training assistant manager(s) on policies, procedures, operations, etc.
- Strongly encouraged to be active in your local professional associations & community functions
- Security and safety of all areas of the property
- Assist with inventory of contents of units when necessary
- Record your daily arrival and departure via UKG for payroll purposes
- Must have a valid Driver’s License and reliable transportation to make bank deposits, conduct marketing, and run errands.
- Other responsibilities as assigned
Assistant Store Managers are our customers self-storage solution experts that enhances their storage experience. We offer top quality merchandise such as boxes, locks, tape, and other moving supplies for our customers to purchase.
Assistant Store Managers play a critical role in expanding and generating sales leads. We encourage our Assistant Store Managers to recommend and implement marketing strategies based on competitor information, and seasonal trends. As an Assistant Store Manager, you will also connect with the local community by attending local events!
Benefits of the position:
Storage Asset Management understands the value of time off and work hard to provide our employees with work-life balance. Which means *no late nights, major holidays off*, and a great work schedule!
Storage Asset Management offers an array of benefits for full time employees as well which include:
- Competitive pay and benefits, including bonus program, paid maternity and paternity leave, healthcare and 401(k) plan
- Short Term & Long-Term Disability insurance
- Opportunity for advancement with a stable, and growing company
- Training and development
- You will get to build a loyal customer base by creating rewarding customer experiences and exceeding customer expectations
Requirements:
- Exceptional customer service skills a must
- Open availability including weekends is needed
- Ability to perform light maintenance and overall property upkeep
- Management experience in leasing, retail, or operation environment
- Previous experience in sales or marketing with a proven ability to generate business and close leads
- Effective verbal and written communication skills
- Must be energetic and open to new ideas and direction changes
- A High School diploma /GED equivalent. College education a plus
- Must be able to stand for several hours at a time and lift 25 lbs.
- Valid driver’s license with access to reliable transportation
- Completion of pre-employment background screening
- Previous experience in storage management a plus!
SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Education
Preferred- High School/GED or better
Skills
Required- Customer Service
- Storage Experience
- Lead follow up
- Management
- Cleaning
- Cash Counts
- Customer service
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
