Overview
Do you enjoy sales and customer service? Come and join Enterprise Rent-A-Car at the Lincoln Airport! Learn sales, service and marketing from our top managers and gain real world experience with an industry leader. This is a full time position averaging about 35-40 hours per week. We have start dates every Tuesday. Starting pay for the position is $17.00/hr at the Lincoln airport located at 2400 W Adams St, Lincoln, NE 68524!
Shift to fill:
Sunday 10AM-6PM
Monday-Wednesday 4PM-12AM
Thursday 10AM-6PM
Off Fridays and Saturdays
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
The Customer Experience Representative (CXR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as a temporary part time position. Inside sales and customer service skills will be utilized on a daily basis.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must have at least 6 months prior customer service or sales experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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