At Independent Bank, we recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you’re an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace. This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank’s culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more!
Please note, this position is a floating position requiring time spent at multiple branches throughout any given week. The branches required for this position are:
- White Cloud
- Big Rapids
- Newaygo
Client Service Associate
As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional “bank teller” or "personal banker" role with self-guided growth opportunities.
- Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.
- Strengthen your understanding of the basic framework of Independent Bank business accounts.
- Become proficient with regards to conducting different types of transactions for clients.
- Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
- Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
- Identify client referral opportunities to appropriate team members.
- Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
- Ability to have meaningful financial conversations with clients during all interactions.
- Maintain ongoing communication with clients following internal processes and procedures.
- Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
Why You Should Apply:
- Competitive hourly pay and great benefits.
- Accommodating and flexible paid time off.
- A knowledgeable, goal-driven, and exciting team of colleagues.
- Numerous advancement opportunities with structured, personalized career paths and mentoring.
- Exposure to different areas of banking and the ability to work with leaders within the industry.
- Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
- Community-focused events and volunteer opportunities.
What We’re Looking For:
- High school diploma or equivalent education is required.
- Outstanding client service skills.
- Cash handling experience is preferred, but it is not required as we provide ample training.
- The ability to adapt and adjust to new ideas, processes, workflows, and systems.
- Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
- Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
- A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
