The Supervisor Restaurant is responsible for assisting daily operations and overall business objectives in the Ole Red Restaurant and Doghouse as assigned. This role will support and lead day-to-day food and beverage service needs as well as provide support and administration for special events and programming.
- Ensure comfortable atmosphere in venue (lighting, temperature, music volume, cleanliness-line of sight).
- Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, and guest relations.
- Conduct daily pre-shift in an upbeat and motivational manner.
- Assist in scheduling and managing staffing levels, voids/closing comps, liquor pulls, and checking out restaurant and bar staff at end of shift.
- Responsible for bank and adherence to RHP/OEG cash handling policy.
- Direct interaction with server trainers/leads and trainees.
- Ensure guest satisfaction and conduct 100% table visits.
- Provide clear and specific communications to the staff.
- Fill bartender and/or server shifts when needed to support staffing and guest service levels.
- May provide support and coordination for marketing and talent programming through administration and event setup.
- Perform other duties as assigned.
Education
- High school diploma or equivalent required
Experience
- 2+ years supervisory experience in restaurant/music hall environment
Knowledge, Skills and Abilities
- Working knowledge of restaurant operations required
- Entry-level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office: Word, Excel, Access and PowerPoint)
- Skill in leadership, guest relations, decision making and staff schedule maintenance
- Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
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