General Manager

Job Title: General Manager
Location: GB Fish & Chips
Reports To: Regional Manager and Owner

Job Overview:

We are seeking an experienced and dedicated General Manager for our the legendary GB Fish & Chips. The GM will oversee all aspects of restaurant operations, ensuring high-quality food and exceptional customer service. The successful candidate will lead a team, manage day-to-day operations, and drive business success through effective management, excellent staff training, and a focus on creating a welcoming dining experience.

Key Responsibilities:1. Operational Management:

• Oversee daily operations of the restaurant to ensure smooth service and high-quality food.
• Manage food preparation, quality control, and inventory systems.
• Ensure compliance with health and safety standards, including food hygiene and workplace safety.
• Monitor kitchen efficiency and ensure adherence to portion control, cooking standards, and food safety regulations.
• Manage front-of-house operations, including hosting, order-taking, and customer service.

2. Staff Management:

• Lead, motivate, and inspire a team of staff including chefs, servers, and kitchen assistants.
• Recruit, train, and develop team members to ensure high performance and a positive work environment.
• Create and maintain staff schedules, ensuring adequate staffing levels for shifts and busy periods.
• Conduct regular performance evaluations and provide feedback and coaching to improve employee skills and satisfaction.
• Ensure the team delivers exceptional customer service at all times.

3. Financial Management:

• Manage the restaurant's budget, including controlling costs, maximizing profitability, and managing financial performance.
• Oversee cash handling, daily sales, and ensure accurate reporting.
• Implement cost control measures for food, labor, and operational expenses.
• Track sales and adjust staffing and supply levels based on business needs.

4. Customer Service & Guest Relations:

• Ensure an outstanding dining experience for every guest, responding to concerns and resolving any complaints swiftly and professionally.
• Handle customer feedback, both positive and negative, and create an environment that fosters repeat business and positive reviews.
• Develop strategies to enhance customer satisfaction and encourage loyalty, such as special promotions or events.

5. Marketing & Promotion:

• Collaborate with the marketing team to implement local promotions, special events, and seasonal offerings.
• Drive social media engagement and ensure the restaurant’s online presence is active and positive.
• Engage with customers and the community to promote brand awareness.

6. Administrative Duties:

• Maintain records and reports on employee performance, financials, inventory, and sales.
• Ensure all required licenses and permits are up-to-date and compliant with local regulations.
• Handle vendor relationships, placing orders, and managing deliveries to maintain adequate stock levels.

7. Strategic Planning & Development:

• Analyze restaurant performance metrics and identify areas for improvement.
• Collaborate with senior management to develop long-term business strategies and set goals for growth.
• Implement new processes or systems to improve efficiency and guest satisfaction.

Qualifications:

• Proven experience as a General Manager or in a similar managerial role within the food service industry, preferably in a fast-casual or quick-service environment.
• Strong leadership skills with the ability to inspire, motivate, and develop a diverse team.
• Solid understanding of restaurant operations, including food preparation, customer service, and inventory management.
• Strong financial acumen with experience in budgeting, cost control, and maximizing profitability.
• Excellent communication and interpersonal skills, with the ability to engage with staff and customers effectively.
• Ability to thrive in a fast-paced, high-pressure environment.
• Flexible availability, including nights, weekends, and holidays.

Preferred:

• Experience in the Fish & Chips or seafood industry.
• Familiarity with POS systems and restaurant management software.
• Certification in food safety and/or first aid.
• Knowledge of local food trends and industry regulations.

Benefits:

• Competitive salary and performance-based bonuses.
• Employee discount and meal allowances.
• Opportunities for career advancement.
• Health and wellness benefits (depending on the location).