Overview
We are seeking a dedicated and experienced Hotel Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our hotel and providing exceptional guest services. This position requires strong leadership skills, a passion for hospitality, and the ability to manage various tasks efficiently.
Responsibilities
- Assist in managing daily hotel operations, ensuring high standards of guest satisfaction.
- Oversee front desk operations, including check-ins and check-outs, while maintaining excellent phone etiquette.
- Handle guest relations by addressing inquiries, complaints, and special requests promptly and professionally.
- Support the night audit process to ensure accurate financial reporting and compliance with hotel policies.
- Train and supervise front desk staff and other hotel personnel to ensure adherence to service standards.
- Maintain knowledge of hotel management software and systems for effective operation.
- Assist in developing marketing strategies to promote hotel services and enhance guest experiences.
- Ensure compliance with health and safety regulations within the hotel premises.
Requirements
- Previous experience in hotel management or a related field is preferred.
- Strong guest service skills with a focus on building positive relationships with guests.
- Excellent communication skills; bilingual or multilingual capabilities are a plus.
- Familiarity with front desk operations and night audit procedures.
- Knowledge of human resources practices related to hiring and staff management.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- A passion for hospitality and commitment to providing outstanding guest experiences.
Join our team as a Hotel Manager where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $53,000.00 - $62,000.00 per year
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Seneca Falls, NY 13148 (Required)
Ability to Relocate:
- Seneca Falls, NY 13148: Relocate before starting work (Required)
Work Location: In person
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