Job Summary:
Pin HQ is looking for a proactive, organized, and experienced General Manager to oversee all daily operations of our specialty retail store. This person will be responsible for managing both front-of-house customer service and backend logistics, leading the team, monitoring performance, and driving growth. If you’re passionate about leadership, retail operations, and pop culture, this is your opportunity to take ownership of an exciting, fast-growing business.
Key Responsibilities:
- Oversee and manage all store operations: front-of-house, inventory, logistics, and staffing
- Lead, train, and schedule store staff; conduct performance reviews
- Ensure a top-tier customer experience and resolve customer issues professionally
- Track and manage inventory, including ordering and restocking
- Monitor and manage financials: cash handling, daily sales tracking, and reporting
- Implement and enforce store policies and procedures
- Support store promotions, events, and marketing campaigns
- Maintain cleanliness, organization, and visual merchandising standards
- Communicate regularly with ownership regarding performance and improvement opportunities
Required Qualifications:
- Bachelor’s degree in Business, Management, or a related field
- 2+ years of experience in a retail, operations, or general management role
- Strong leadership and team management skills
- Excellent communication, organization, and multitasking abilities
- Proficiency with POS systems and basic office software
- Flexible availability, including weekends and holidays
Preferred Qualifications:
- Familiarity with inventory systems or warehouse processes
- Interest in collectibles, pins, or pop culture merchandise
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Employee discount
Shift:
- 8 hour shift
Work Location: In person
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