Job Description
The General Manager is responsible for the day-to-day operation of Books-A-Million stores as a Manager On Duty in conjunction with the management team to maximize sales and customer service. The General Manager also oversees the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.
Roles and Responsibilities
- Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
- Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
- Plans, organizes, and directs store activities with the assistance of other store management.
- Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
- Ensures efficient product flow within the store.
- Recruits and hires talent for the store team.
- Coaches, trains, and develops the Management staff.
- Facilitates effective communication to all store associates through daily briefings, and weekly and monthly meetings.
- Creates the store schedule to provide adequate coverage for all aspects of the store.
- Enhances store’s reputation by establishing and maintaining good community relations and partnerships.
- Drops off bank deposit and picks up change order as needed
- Picks up café grocery supplies (milk, baked goods, etc.) as needed
- Creates schedules and daily agendas to match store business needs.
- Performs other duties as assigned.
- Duties may vary depending on store size or store volume.
Scheduling Requirements
- All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
- All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
- All managers work 45 hours per week. (40 regular hours + 5 overtime hours)
Core Competencies
- Interpersonal Skills
- Team Management and Development
- Action Orientation
- Strong verbal and written communication skills
Qualifications and Education Requirements
- 21 years of age or older
- High school diploma or equivalent required, college degree in business-related field preferred
- Previous management experience
- Strong customer service skills
- Demonstrated ability to act in a mature and conscientious manner
- Ability to supervise a large number of associates
- Strong decision-making, communication, and merchandising skills
- Successful completion of all required background screenings
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job
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