Under the direction of the Clinical Manager, assists genetic counselors in their role of providing patient care services. Performs administrative duties of a complex and sensitive nature. Provides support to department's genetic counselors with patient letters, document scanning prep and MyFamily e-pedigree additions/subtractions. Assists Clinical Manager in tracking genetic counselor patient visits. Functions as liaison with inter- and intra-clinical department members. Performs other related duties as assigned.
Responsibilities:
- Assist Genetic Counselor with patient care duties, such as charting patient letters, sending out encounters, ordering patient medical records and escorting patients when necessary.
- Assists Genetic Counselor research study coordinators with logistical aspects of study protocols, e.g. perform chart reviews, ensure proper documentation and filing of Consent and IRB files, etc.
- Coordinates patient lab testing add-ons and interface with reference labs for sample processing and result reporting.
- Coordinates and participates in Clinical Operations working groups.
- Assists Genetic Counselors with various marketing outreach and special projects, such as creating and assembling specific clinic folders, etc.
- Works with My Family team in documenting information on e-pedigrees and re-creating pedigrees with family disease history.
- Preps medical records, genetic test results and pedigrees to be sent down to Health Data Services to be scanned.
- Schedules and coordinates interviews for open positions and visitors.
Education:
- Associates' degree in Arts or Science field of study.
- Knowledge of office procedures, organization and correspondence formatting.
- Knowledge of EPIC is highly preferable.
- Genetics knowledge is desirable.
Certifications:
- None required.
Complexity of Work:
- None required
Work Experience:
- A minimum of three years of experience as a secretary in a healthcare field or a minimum of two years of experience in a Genetics or other related environment is required.
- A Bachelor's degree in a science, such as Biology, Genetics, or Psychology will substitute for the required work experience.
- Computer Skills (e.g., MS Word, Excel, Outlook, PowerPoint), phone skills, people skills, ability to work in team environment, ability to multitask.
Physical Requirements:
- Manual dexterity sufficient to operate a computer and other basic office equipment.
- Ability to stand, walk, and bend for extended periods throughout the work day.
- Ability to carry medical charts and books.
- Infrequent exposure to bodily fluids is possible.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment.
Pay Range: $16.47 - $23.61 / hour
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
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