Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

The Grocery Clerk plays an essential role in maintaining a well-stocked, clean, and organized grocery department at Lee’s Marketplace. This position is responsible for stocking shelves, assisting customers, rotating products, and ensuring displays are neat and appealing. Grocery Clerks help create a positive shopping experience by providing friendly, helpful service while keeping shelves full and store standards high.

Primary Position Duties:

Key Duties and Responsibilities:

• Assist with the daily operations of the Grocery Department including product stocking, rotation, and merchandising to maximize sales and product quality.
• Deliver excellent customer service by answering questions, locating items, handling concerns professionally, and offering product suggestions.
• Ensure department cleanliness and that all food safety, temperature, storage, and sanitation guidelines are followed to meet health and company standards.
• Report inventory needs and maintenance issues to the Grocery Manager.
• Maintain cohesive and supportive communication with vendors and partners.
• Ensure all responsibilities assigned are completed to the best of your ability.
• Assist with frontend responsibilities as needed during peak times (i.e. cashiering, bagging, gathering carts, etc.)

Guest Service:

• Greet customers warmly and offer assistance in locating or learning about grocery products.
• Resolve customer complaints or product concerns professionally and promptly.
• Provide recommendations and product knowledge to enhance the shopping experience.
• Coordinate with guests in regards to special orders
• Ensure shelves are fully stocked and presentable to support a positive guest impression.

Product Handling:

• Assist in the maintenance of the displays throughout the store according to store standards.
• Ensure product freshness by assisting with the verification of date coding on items and proper rotation of product.
• Record all damaged product and rework or store in designated backroom cooler areas.
• Stock all grocery products using proper rotation (FIFO) to ensure freshness.
• Handle all products safely and according to food safety guidelines, including cold chain management.
• Maintain accurate inventory levels through cycle counts and shrink control.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Provides an example for other team members to maintain a clean and safe environment

Cash Handling:

• Willing to assist the Frontend by being a back up Cashier during rushes
• Operate POS system efficiently and accurately.
• Confidently accept various forms of payment, including cash, card, check, WIC, and EBT
• Follow store policies on coupons, returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy.
• Uses POS and register system only when directed by the Frontend Manager/Supervisor.
• Works scheduled rotational shifts in the self-checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.

Team Collaboration:

• Work cooperatively with team members to achieve store goals.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Provides a safe, clean, and positive environment and consistently builds and supports a culture that is based on relationships and continuous improvement.
• Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
• Provides a professional example for other team members to follow.
• Attends team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sales environment with tact and patience
• Work with team to ensure products are sold well before their expiration date.
  

Position Requirements:

• Age Requirement: 16yrs+ / Machinery: 18yrs+
• ?Availability: Flexible-including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Pallet jack
• Forklift
• Box Cutter Knives and Blades
• Two-wheeler and six wheeler
• Hand-held ordering machine
• Computer use
• Phone/Intercom
• POS System
• Any other tools and machinery seen fit for role

Education or Skills:

• High school diploma, GED, or equivalent. Applicants currently working toward completion are welcome to apply.
• Basic computer proficiency
• Previous customer service experience preferred

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Friendly, customer-focused attitude.
• Basic knowledge of food safety or willingness to complete training
• Punctual, dependable, and able to follow instructions
• Ability to implement solutions quickly and effectively.
• Ability to work in a fast-paced environment.
• Ability to handle team member, guest, and vendor inquiries and complaints effectively.
• Ability to read and follow instructions.
• Great verbal and written communication skills.