NOTE: This is a temporary assignment for 60-90 days.
Summary: The Group Sales Consultant is an entry-level position supporting the Group Sales business unit within the Marketing Department. Responsibilities include handling a heavy volume of phone calls and electronic inquiries regarding group and private movie showings at Regal movie theatres throughout the U.S. The Group Sales Consultant must behave as a sales professional.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide quotes and answer customer questions.
- Stay informed of product and prices changes.
- Stay informed of the movie release calendar and other information related to movies available to the public.
- Respond professionally to a large volume of phone calls and emails.
- Maintain accurate data and CRM records.
- Facilitate excellent customer service on incoming & outgoing service calls for the Group Sales business.
- Work simultaneously within the CRM, email, and other programs and documents.
- Regular and consistent attendance.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Skills:
- Must be able to obtain working knowledge of the CRM (Microsoft Dynamics CE) in a Call Centre setting.
- Exceptional telephone etiquette and communication skills.
- Ability to professionally respond to customers.
- A “can-do” positive attitude.
- Excellent organization skills.
- Ability to multi-task.
Education/Experience:
High school diploma or equivalent (GED). Theatre operational experience preferred
Certificates, Licenses, Registrations:
None
Language Ability:
Must have good reading, writing, and speaking skills to effectively communicate with studios, managers, and co-workers.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.
Reasoning Ability:
Perform under pressure and/or opposition at times relying on your own independent judgment and knowledge to decide the best directions and solutions. While representing the company, the marketing coordinator will be required to determine answers to questions and situations which may be socially or politically volatile. Execution and communication of such solutions are often in the public eye.
Computer Skills:
Microsoft Outlook, Word, Excel, database software.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the environment is moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is occasionally required to lift up to 50 pounds.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
