Search suggestions:

hiring immediately
part time
full time
security
all
remote
driver
warehouse
barista
remote work from home
nurse
receptionist
work from home
Wichita
United States
Houston
Dallas
Oklahoma City
Michigan
Tulsa
Fresno
Seattle
San Antonio
Lubbock
Denton
Chicago
Illinois
Kansas City
Apply

Guest Experience Representative Honda

DARCARS Automotive Group
$33,671 - $39,503 a year
Bowie, Maryland
Full time
1 week ago

DARCARS Automotive Group is now hiring for a Guest Experience Representative!

As the GEM you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

In this role, you'll:

  • Greet showroom customers and determine the nature of their visit.
  • Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Enter data into computer operated prospect tracking system.
  • Manage switch board.
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
  • Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
  • Communicate messages to all appropriate parties in a timely manner.
  • Provide basic information to callers who have general inquiries.
  • Update and distribute company telephone roster when necessary.
  • Perform clerical duties and accounting duties as assigned by controller or GSM.
  • Serve as showroom greeter.
  • Other duties assigned by management.
  • Make transaction receipts for sale and service department *if applicable

Qualifications:

  • Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
  • Strong communication skills with both customers and DARCARS employees
  • Ability to speak multiple languages (Spanish and Chinese) is a plus!
  • Demonstrated commitment to customer service
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
  • Previous customer service experience preferred but not required
  • Requires the ability to sit for long periods of time
  • Be able to work in a fast-paced environment
  • Be a team player
  • Must be able to work a flexible schedule, evenings and weekends
  • Must have a valid driver’s license and acceptable safe driving record
  • High school diploma or equivalent (GED)
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screen (background)

Benefits

  • Medical, vision, dental insurance available
  • Short-term and long-term disability plans
  • Life Insurance
  • 401(k)
  • Paid Holidays & PTO
  • Employee discounts on vehicle purchases, parts and service repairs
  • Internal career advancement opportunities
  • Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedservice

pcJoLo88BZ

Save Apply
Report job
Other Job Recommendations:

Automotive Sales Representative/Consultant - Ron Tonkin Honda

Gee Automotive Companies
Portland, Oregon
$48,000 - $120,000 a year
With that being said, we need a highly driven Automotive Sales Representative to join our Sales Team! Our dealership is very...
3 weeks ago

Guest Services Representative - Guest Services - Bayfront Health

Orlando Health
Saint Petersburg, Florida
$29,938 - $37,908 a year
  • Maintains current knowledge of hospital personnel,...
  • Responds to needs of guests/team members either on the...
1 week ago

Guest Services Representative/Night Auditor

Guest Service Champion - Front Desk Associate
Ames, Iowa
$13 - $16 an hour
  • Very Competitive Pay
  • Room for Growth
  • Paid Time Off for all team members...
3 weeks ago

Honda Car Wash / Service Porter

Bobby Rahal Automotive Group - Pittsburgh
Cumberland County, Pennsylvania
In this position, you enjoy spending your time working outside shuttling vehicles in and out of the drive lane Your passion for...
5 days ago

Automotive Sales Manager

Sport Honda
Silver Spring, Maryland
$95,042 - $155,154 a year
  • Develop and implement strategic sales plans to achieve...
  • Lead and motivate a team of sales professionals to drive...
1 week ago